I only stayed at the hotel for 1 nights, the food and drink were excellent. Our room wasn't ready until 2pm, but it wasn't a problem as I was happy sitting around the pool. The pool is quite small and can be very noisy. I can't complain too much as I had an excellent deal and it was cheaper to stay in the hotel than go out for a meal.

I only stayed at the hotel for 1 nights, the food and drink were excellent. Our room wasnt ready until 2pm, but it wasnt a problem as I was happy sitting around the pool. The pool is quite small and can be very noisy.I cant complain too much as I had an excellent deal and it was cheaper to stay in the hotel than go out for a meal.

We stayed in this hotel for 12 nights. Good room. Good food. Good service. Very comfortable. It's worth the money. We will come again.

We stayed in this hotel for 12 nights. Good room. Good food. Good service. Very comfortable. Its worth the money. We will come again.

A high price for a room at this facility, considering the fact that the beach is pretty far away. The personnel is not very friendly.

Staff with poor English Rude cleaning lady Bad or no cleaning of the room Minibar not refilled everyday even if it was all inclucive "5 star" hotel means good service and we can not say it was any kind of service

Crown Serenity was really bad. Starting with Check-in, where we were met with arrogance. We were assigned a room with bed space for only three persons. We had booked and payed for a room for four people. Next morning we tried to complain. We were met with more arrogance. At first there were no rooms left with the capacity I had bought. Then I tried to cancel the stay and only pay for the first night, but that was not an option. Suddenly they found a larger room. That would cost me more… The location of the Hotel was a surprise. Crown Serenity is located at very outskirts of the Side area, not in the center of the area as shown on the website! This complaint was dismissed totally by the Hotel. We had no housekeeping in the room for the first four days, even though I asked for it at the reception repeatedly. Finally, I hijacked one of from housekeeping in the hall way and had her make up our room. The Restaurant and bars were grossly understaffed. That led to lots of guests standing in line all over the place. There were neither snacks or ice cream in the pool area, even though the hotel runs an All-Inclusive concept. Conclusion: Crown Serenity is a terrible Hotel! I should rate it one star, but will a second star in respect for the wonderful sunny weather….