I was double billed for my stay. $500 is alot of money. It was pretty obvious that I used Expedia yet my credit card was billed for the stay anyway.

Clean, quiet and spacious rooms. We had a great stay!

Very friendly people

It’s easy for parking and walkable.

Family trip brought us to Utica. Outstanding accommodations for our trip

Really thin walls. Heard baby crying all night! Also there were loud noises all night from something in walls. Something building related. Otherwise hotel nice.

Desk clerk was very good. Due to shortage of staff he checked room before letting us access to ensure it had been properly cleaned. Very impressive.

The room was clean. But the sink was blocked in the bathroom. The TV was missing which they informed me about at the front desk. The pull out couch band was broken could not use. My fellow traveler had to sleep on the couch which was not comfortable. They could not offer any sort of refund because they said I booked through Expedia

The had a large group staying at the hotel and ran out of breakfast. The staff offered no compensation for the inconvenience. Desk staff was unpleasant.

This location was excellent. Almost 5 stars on all the questions except the last night we were there, it got loud at the pool area. Kids with there families were there after their game ( not sure what sport) but the kids were so loud, banging the doors and playing around the pool area.unfortunately our room was right next to the pool area. They did stop during closing time. That was the only issue we encountered.

Excellent customer service. Great stay. Very comfortable.

Good breakfast, helpful staff

Cold unfriendly check-in. I asked for a place to buy food and got a vague pointing (in the wrong direction)… in the am there was no bread for toast, and skimpy provisions in general. I wished to do laundry and when I requested quarters at the desk, I was told that they were locked in someone’s office and that she would not be in. Not third world problems, but I felt quite soured on the facility and would not recommend it .

i reported the AC not working and it took 6 hrs to get support and 7 to get a new room, price to hi for my luck

The clerk that checked me in was ver helpful and professional.

Very friendly staff, our room was a little run down but nice, there was a bed cover for a curtain... didn't find that out until 530am when the sun blasted through it. Other than that a nice clean place to stay for the night.

A new, clean, and nice facility. Good choice. I feel like the quality of the breakfast is low.

Hotel appears to be brand new. Very clean room and bathroom and extremely comfortable bed. Would highly recommend. Plenty of great places to eat within walking distance.

I don’t know if this was a new hotel or remodeled but the walls are SO thin. I heard the lady laughing next to me and the elephant feet above me. Was SO disappointed that I was awake all night! The shower was spacious and amazing!

Mask use was not enforced :(

Room was clean and comfortable. From check in to check out service was friendly. Great location.

Love how clean the property was. The bed was very comfortable. They provide you with Paul Mitchell Shampoo and Conditioner. Walking distance to great resturants. Service was very friendly

Check out time is at 12 which is great bc you are going to need every minute of that. Dont worry though, at 11:59 housekeeping will come banging on your door nonstop. They couldn't hear me saying hold on, even though I could hear the people next door as if they were sitting in the same room as me all morning. We were on the 3rd floor and could still hear people nonstop beginning at 8 am. The freight train is incredibly loud like I usually wouldnt complain but it literally blows its horn at a train stop just a parking lot away, which i guess isnt the hotels fault but yeah dont expect to sleep. There is only one elevator and the staff wait right in front of it when the door opens so you have an awkward interaction every time as they giggle and say oops.. like girl we are in middle of a panini back up. the agent who checked us in at night was efficient, thorough and bilingual. bed is comfortable and the smart tv is always a plus.

The room was very comfortable, clean, and had plenty of great accessories like a microwave, a mini fridge and a comfortable and quiet heater ( it was cold that night!).

Hotel is great! Front desk staff were rude when I checked in and too busy listening to music with ear pods.

Hotel is great! Front desk staff were rude when I checked in and too busy listening to music with ear pods.

Great hotel, should have more soap in room. One small bar not enough. everything else very good.

Clean, and friendly. We will stay again.

Very clean place

Very clean place

Friendly service is was great.

Friendly service is was great.