Only real issue was with the bathroom sink….took forever to get hot water and the drain was very slow in draining. Absolutely no issues with anything else in the whole place…very clean and the workers were super friendly and helpful.

What a delightful young man checked me in. So much nicer and helpful, more efficient than my previous hotels on this trip. The room was modern , clean, and quiet. I could have used an anti skid mat in the tub for my shower however. The “soft” water makes almost all surfaces slippery. The roominess in the room and bath were appreciated. The new lobby was welcoming and refreshing after a long day on the road.

You can smell the breakfast in your room at 5 am although we are far from dinning area Breakfast lady very rude when we ask for tea Room full of insects and I did take pictures and show to the receptionist who supposed to report it Definitely I don’t recommend it

There is no way the hotel is maintaining the pool. The pool made my wife and son sick. The staff was rude for no reason. Asked for towels but was told they didn’t have any, horrible experience.

It was fine and easily accessible from the toll road

Over all the hotel was good. Room & bed ok and met standard hotel expectations. Their system was down so it made check harder, only one room key & we had to be let in to pool /fitness each time. The only ice machine that worked was on the 1st floor. The pool was swimmable but the room was very humid & had a smell to it & fitness center as warmer then the lobby with no fan. The items in the fitness center were working & nice - free weights, bike, treadmill, yoga ball & bench. Breakfast was warm and ready. The second day it seemed was delivery day so breakfast was what they had left - 3 diff kinds of sausage, no fruit, no rolls but did have yogurt, cereal and pancakes. Overall good stay & staff was nice

The property itself is really nice, it just smelled funny in the lobby. I think it was the lingering smell from breakfast but everything else was great.

Was unable to check in because their system was down. Had be on call with Expedia for 1 hour to get a refund.

Nice, clean room. Comfortable bed and furnishings. Breakfast had a satisfactory number of choices. No complaints.

Expedia canceled our reservation without telling us. We got to the hotel at 10pm just to find out our reserved room didn’t exist and they were all booked up. Had to call multiple hotels before we found one with an opening. Expedia is a scam.

Staff was extremely helpful.

not up to other Holiday Inn and Express standards. There was damage to interior walls that seemed like it had been there for a while. Staff was combattive when we asked for towels. Pool water over chlorinated.

Excellent stay - quick check in, clean, easy parking with well maintained grounds, friendly efficient service and an excellent breakfast clearly made with love and plenty of options.

Clean and big. Good when you have a teenage boy

Our suite was perfect size. Bed and pillows were so comfy. I was blown away by the free breakfast, so many options to choose from and such a cute dining area. There were only a few negatives with our suite. The wall above our head board was very dusty, only noticeable at night when we turned the sconce lighting on. Also the room lightly was very dim. Not enough bright light in the kitchenette area. Had we noticed the dusty wall earlier I guarantee the amazing staff there would have taken care of it. Everyone was so friendly and very accommodating.

Good food, covenient, very close to Dunes, everyone was super friendly.

The man that was at the front desk when we checked in was very friendly and helpful. Room was clean and spacious. Bed was comfortable. I would stay again!

Great location, clean and fresh with a friendly staff in a great location. Great for a short stay

This property was a disappointment, especially considering the price we paid. The staff that was working was wonderful but they were understaffed and there was not enough food for breakfast, not enough towels (laundry backed up) and not even enough room keys. Our room was clean, but the common areas were pretty dirty. Holiday Inn should not rent out so many rooms if they cannot ensure they have enough staff to manage the property appropriately.

Toilet ran constantly but no other rooms were available and no fix on the weekend.A receptionist was going to check on reduced rate because of toilet. I checked at check out nothing.Stairways worn. Breakfast was fine.

Staff was very friendly and room was very clean.

This is a really nice Holiday Inn Express, guessing new in the last 5 years. The staff was wonderful. Very helpful and accomodating. The breakfast was great. At this time the pool is not open for use. Would definetly stay here again. Located right off the interstate.

The staff at the front desk really struggled. I offered to pay 1/2 cash and 1/2 on a card and they said they don't take any cash. I asked if I could change my payment method when I was checking out and took them 15 min to find my room and charge and then said I couldn't change it. The whole time while carrying on a conversation with someone in the next room. They really looked like they didn't know what they were doing or how their system worked. Their Breakfast at 9:30am on Sunday was all but gone, no eggs, no sausage, barely any potato's and they were dried up.

My family comes to Northwest Indiana several times a year to visit relatives. We’ve always stayed in Merrillville, but haven’t been happy with the service there in the past, so we decided to stay in Portage, this time around. We were very satisfied with the change. The hotel was clean and comfortable, breakfast was tasty, and what impressed us the most, was the friendliness of the staff. From the gentleman that checked me in, to the ladies maintaining breakfast, as well as the cleaning staff, I was continuously impressed! Kudos to management for running a well-oiled machine. I mentioned to my family several times during our stay, that I couldn’t believe how kind and accommodating everybody was in Portage. Even the other guests were friendly! We’ll definitely be making this our “go-to” hotel to stay in, when in the area.

Beautiful, well run and appointed hotel-great value for money.

The breakfast was amazing. But the entire place was falling apart. It needed updates.

The staff are nice but when I got here I had to wait for 10 minutes until someone came to the counter. The couch in the room had literal garbage in it when I pulled out the bed. The facility itself is convenient and the parking was easy.

It seemed like this property was not finished. We stayed in a suite and the extra room only had a fold out couch and desk. No side tables. No other furnishings in the room. There were no closets in the entire two rooms just random open shelves. The cabinets in the kitchenette were covered with poorly sized contact paper. Five of us checked in. There were three sets of towels in the room. The staff required us to bring down dirty towels and wash clothes to the front desk in order to get more. How gross….and so not all of us could shower at the same time.

Always clean, private and friendly staff!

Nothing fancy, just everything you need at a good price. Can’t complain

I called the morning we would be arriving to see if we could check in early. A lot of family was coming in from out of town for a wedding party that started at 3 pm, same time as check in. I was told we could not check in before 12:30. I informed the lady in the phone I was only looking to check in about an hour early and was told that was fine. We arrived a little after 2 pm and when I told the lady at the front desk I was checking in, she was clearly irritated and was rude. She said no rooms were ready. I informed her I called and was told it would be ok to check in early as long as it was after 12:30. The only time she spoke to me was to ask my name, ask for my ID and to give me the room keys. While she was checking me in she had taken a phone call. She was quite rude to the caller and disconnected the call. Not sure if they hung up first or she did but it was a little surprising. The hotel was clean enough. Breakfast wasn’t great but I didn’t expect much from a free Holiday Inn breakfast. The young lady who was restocking the breakfast food and cleaning the tables was extremely nice and friendly.

Easy check in. Beautiful updated room.