The front desk staff told us we could check in then we arrived and our room was not ready. We paid for a suite and the bed was a full. There were dead bugs on the floor in the rooms and the trash had not been taken out.

Good

Great stay and friendly staff. Rooms could use a deep clean and parking lot lights should be adjusted to come on sooner because it’s dark at 5pm

The type room that I actually booked was unavailable because the hotel didn't have enough staff to clean that type room on Thanksgiving so instead of 2 beds, I had to make do with just one. It sold for a queen bed but was actually a full size bed. This was the only complaint that I have with this hotel.

We love this hotel and always stay on our way through. This time we walked into our hotel room and it had an overwhelming smell of animal urine. My 6 year old even started gagging. That being said, we realize that is the risk the facility runs having a pet-friendly policy. Front desk was quick to get us a new room. New room is tired. Floor visibly dirty with debris near wall but only noticeable when you open the fridge. Roll in shower must not have been sealed correctly when installed, seems like water has gotten under tiles and caused lifting/shifting damage. Bathroom is in a pretty bad state. All of this to say, WE WILL STAY AGAIN. These hiccups do not define the whole facility. The beds are comfortable and my husband is a huge fan of the egg white frittatas! Thank you!

It was nice because the first room we got had a broken shower door so we got an upgrade to a king size room.

Hotel was kept very clean and complimentary breakfast was good. Snack and beverage area available.Great location with restaurants, grocery store, gas stations and various store within half a mile. Rooms were nice and spacious. I’m rooms for handicap use would recommend higher toilet seats and minor upgrades to rollin shower.

very professional, friendly staff. Easy checkin check out. Suites are clean, spacious, quiet. Great experience.

Planning our mini vacation to Nashville, we chose this location so we weren’t too much in the congestion of downtown and saw it was rated “superb”. Checked in, put us in a room that had a queen bed not the king we booked. Ok, we can tolerate that. 2 o’clock in the morning on our first night my daughter woke me up saying “bugs were crawling on her” and she had one in her hand. Went into the bathroom to take a look and it WAS A BED BUG! Went down to the front desk immediately with it in a piece of toilet paper and he was not shocked by this. Told me he would switch us rooms immediately, but the bug spray for our luggage, bite cream for the bites on my daughter, laundry I had to pay out of pocket for, or any kind of reimbursement to ask the GM who isn’t available on the weekends. The inconvenience of cleaning our belongings most of the day- we lost out on our fun events planned for our mini trip. That was 4 days ago and I emailed GM immediately. Called multiple times since, left messages, and I never got a response. Had to open up a claim on this app which is taking MORE time out of my schedule. Hotel, besides the bed bugs, was “ok”. Great looking from afar but obviously cheaply made and not taken care of like it should with such high traffic. I can say, the cleanest and nicest area within the hotel was the gym- but I think gym/laundry facilities are leased out to a different company who has higher standards. Beyond disappointed in something rated superb.

The people at the front desk were friendly and helpful both day and evening.

Clean property. Courteous staff. Quiet area. Would stay here again.

I like the pool table and foosball table.

The staff was incredibly friendly. Breakfast ends at 9 which was kind of a bummer when trying to wrangle multiple kids in the morning. Our room was comfortable. Bed and pillows were great. But cleanliness lacked. Our shoes made that sticky sound when walking into the room. Shower had hair in it. Asked for housekeeping after the first night. Some of the sticky sound disappeared but not all. Same hairs still in the shower. And the new washcloths had hair in them. Great area. Close to stores if you forgot something. And lots of food options nearby.

Everything was top notch, great staff, a comfortable environment for a change in an industry suffering from lack of good customer service.

Nice suite space

The hotel and location was amazing!!!!! Very clean facilities and super convenient!!! Literally 25 minutes from Broadway. The only thing I would suggest is for them to offer cleaning every two days opposed to four, but you can request it everyday if you want. Overall though we loved our 4 day stay!!!!

Honestly one of the best quick stops we’ve made. Updated, clean, room accommodations with the full kitchen were great. Breakfast was probably one of the better we’ve had at a hotel.

Great large rooms! Lots of amenities.

Nice place

Everything was fine.

The hotel is in a good location, close to several good restaurants. The bed was really comfortable, but the pillows were horrible, super lumpy. The room itself was great, you can just tell where they were being cheap. Like the pillows, the ironing board. Has a room for up to 4 people but only one chair, tiny towels… things like that. I would recommend this place despite the cutting corners.

Disappointing that we didn’t get the two queens plus sofa bed we reserved. Made it much more difficult for our family

Our room had plenty of space for us , our adult sons and two dogs! Great stay as we headed for Florida.

Super clean and everything was just perfect. Front desk staff, breakfast, and the room was nice and cozy. I will definitely be staying here again whenever I'm in town for business

Very clean rooms with very comfortable beds. The suite is absolutely gorgeous.

Nice clean room, very spacious and comfortable. Easy check in, friendly staff. Only stayed for 1 night but we will definitely keep this place in mind for future visits.

Good location just off highway, excellent breakfast choices, excellent fitness club. Room with kitchen was well-equipped. Bathroom and furniture pretty "economy" level.

Comfortable bed

Good stay even though we received smaller room than reserved. Hotel was nice. Parking fee was low but there was no mention of any charge at all.

Awesome Hotel. Can't go wrong here. Outstanding breakfast.

Horrible! We booked through orbitz and got confirmation number and email and text we are confirmed. When we came to hotel there was nobody on reception and we waited 15 min for someone to come. When they came in, and btw it was hotel manager, lady that looked upset when she saw us, she said she couldn’t find us in system with our conf# and requested some other conf. When I asked can she find us with last name she said their system was down and that she can’t even do a reservation, she can only find us with that number that apparently we don’t have. Then some other guy came and she just left. I texted orbitz and costumer service rep said he is going to call hotel. 5 min later he texted me he can’t reach them, and I was right there at reception and heared no phone ringing. When I said that to receptionist he was shocked how phone wasn’t ringing. He started checking what is going on and me and my husband clearly saw their phones are unplugged. I couldn’t believe it. Orbitz costumer service rep called on my cell and talked with them. After 45 min orbitz gave me my money back and receptionist and hotel manager said we should go to different hotel. I travel a lot and I have never saw this terrible service from hotel staff!

Our room was big and spacious. The free breakfast was great. So many choices.