Haven Riviera Cancun - All Inclusive - Adults Only

We had a great stay. The staff was incredible. The food was good. Moises brought our drinks to our swim out every day! He is the best!

The property itself is very modern and kept very clean. Our butler messaged us every day with activities, exercise and arranged our reservations for dinner each night which was super helpful. We had serenity club access which was great for a quieter pool and restaurant access. There were also some fun shows and music at night. The hibachi is 5 stars +, our chef was so fun and the food was amazing. The only restaurant we were disappointed in was the Mexican steakhouse, but we are spoiled when it comes to great steaks and how to prepare them. Overall the food and drink selection was great. The beach is well maintained but not having the crystal blue water to look out at was disappointing for sure. I would highly advise travelers to be careful on the wet floors throughout the hotel and especially the balconies. On the 3rd day of our vacation I returned to our room to prepare getting ready for our dinner and slipped on the balcony from all the rain that had come in from an afternoon storm. The drains on the balcony aren't properly placed so not all the water drains as it should and all flooring is very slippery when wet. Unfortunately 6 stitches, a mild concussion and 4 hours later of being in a Mexico ER/Medical Clinic along with a hefty bill, we returned to the resort. I would never want this to happen to someone else, especially someone elderly that might not recover the same. Other than that we did enjoy our room, our view, the food and the service.

2nd visit here. Love the staff especially Gabo (Gabriel) Butler and Paloma bartender/ swim out bartender. Made our trip extra special. Loved thw Italiana and Hibachi the best. Limes Bar and Moon Bar are my favorites.

Excellent service!!! The only downside is the beach area is full of sea weed that really smells!!! If you are able to correct this will Be awesome