Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

camera grande e spaziosa, eravamo in 3, nessun problema a gestire gli spazi. Camera con accesso diretto alla piscina e sopresa con bar diretto nella piscina. la gentilezza dello staff è davvero unica ed incredibile. Grazie Mario per la cena al ristorante italiano! Consiglio questa struttura per la qualità dei servizi, nessun problema con WIFI che prende ovunque.

non è una struttura per fumatori, unica zona possibile fuori all'ingresso dell'hotel nel parcheggio.

We had a fabulous time at this resort and I would recommend it to anyone looking for a relaxed and fun and you on the Riviera Maya. Pros Staff - what makes this resort really special is the staff. Everyone is so friendly and helpful right through from the front desk, to the waiting and bar staff, island ambassadors and housekeeping and cleaners, bell hop, security. Everybody says hello and can’t do enough to help you. Food - great food everywhere. Lovely beachfront restaurant. Great taco place. Other 2 restaurants great too. All meals were great. Plenty of choice. Island ambassadors- concierge there to help with you every need. Super friendly and respond to messages quickly. Massive thank you to Bélkim and Karla for all the assistance they gave us in our vacation. It really ensured we had the best time. Activities - fun daily activities. Craft, painting, paddle boarding , volley ball, yoga. Lots of choice. Some events on beach in evening and variety of shows. Fun entertainment team. Loved the prawn cerviche making with Itzel, Tony and Cesar. Thanks. Accommodation - low rise. Nice layout. Very clean and tidy. Nice rooms. Very comfortable beds. Resort facilities- plenty of pool options. Constantly kept clean and tidy everywhere. Nice bar and restaurant options. Nice layout. Location - out of Cancun but near enough to reach for days out or trips. Close to lovely little town of Puerto Morales which is worth a visit. Uber and taxis easy. Secure. I often think you can tell more about a business when things don’t quite go right and how they handle it than when things go really smoothly. We had a minor issue and we’re not happy with our room. The staff went above and beyond to find alternative options for us when the hotel is that quite high occupancy. Massive thanks to both Oliver and Heidi on the front desk for helping us move to a different room which was

Cons Reserving sun loungers - was really surprised that so many loungers were reserved very early in the morning. We always managed to find somewhere but the resort was quite high occupancy so little choice. I feel if reserving was discouraged then there would be an ample flow through the available beds. This was just a bit of a nuance. Spa sales - being asked 3 or 4 times everyday if I’d like to book any treatments in the spa was a bit annoying

Smaller scale than most all inclusives. Extremely friendly staff. Effortless check-in and out. Very good maintenance of public areas and beach.

Poolside towels weren’t always available. Bathroom mirror needs to be replaced as glass had black spots where mirrored glass was missing.

The property was clean and well kept

Two of the staff members acted in a racist way toward myself and other parties that traveled with me