SORA Hotel KARUIZAWA Outlet

Pet friendly accommodation. All staff were so kind and very friendly. Clean and location is good.

My fur angel and I enjoyed the stay. We are glad they have fenced indoor and outdoor play areas for dogs. The staff was kind and friendly. I only want the hotel to reconsider using aroma in their guest room. As soon as we entered the room, I noticed the artificial aroma, and I quickly turned off the humidifier, which seemed to be the source of the aroma. I am a certified health coach and have avidly promoted home use of medical-grade essential oils for better health. However, I cannot tolerate the odors of artificial aroma, which is known to affect our health adversely. Artificial aromas are known to disrupt our nerves and hormone secretions, and even more so for dogs and small animals. But unfortunately, artificial aromas are widely used in Japan. To prove the adverse effect of the artificial aroma, I continually experienced a runny nose while in the room. I do not have hay fever or any allergy associated with the pollens or seasonal impacts. My body shows such symptoms only when I am exposed to artificial oils. Having a constant runny nose is a very rare event for me. I cannot imagine how much the adverse effects of the aroma invisibly affect my dog. So, please avoid using artificial aromas that are widely commercially available.

The hotel is jngood condition, and staff were really helpful and friendly. Just the location for solo traveller not driving is not that easy, but with Uber all sort out

This is a dogs first facility and all rooms are accommodating. You would never suspect this is a dogs first hotel as it is clean and very nice accommodations. I was there to participate in a cycling event. The day of the event I couldn't make my breakfast time. The staff, packed me a breakfast the day before. Additionally, they allowed me to keep my bicycle in their recreational storeroom. I will definitely make this my stay, any time I'm in Karuizawa!