The location is really good- the main pedestrian street is reachable in 5 minutes walking to the right side of the main entrance and the old center is less than 10 minutes straight ahead of the door. If you know the noise at the center on a Saturday night, you will not want to stay any nearer. Hotel was luxurious and room very comfortable with a view to the garden. Air conditioning control indicated temperature, even if not digitally. The door to the room bath and toilet was solid and closing with a solid "clunk", just the way I like for full privacy. There was a BATHTUB (top pleasure for me) and you could take, either a bath, or a shower. This is probably because the building was from a time when one could still take a bath in a hotel. Personnel at reception was impeccably polite and helpful. Breakfast very good.

This is a town where most travelers are Spanish and therefore go by car. Nowadays the garage is too small (we actually got one of the last two places). Even though the hotel rooms and restaurant do not show their age, the garage does show its age and needs maintenance and painting. Worse, in the far end where I parked my car the floor was dirty and knowing how impeccably clean the hotel is, it was as if the garage was not part of the premises.

Nice friendly staff - particularly at the front desk. Good location for exploring what is a lovely city. Room was a really good size and was quiet at night - despite being road facing. The overall decor is in need of an upgrade but everything works and it was comfortable for our stay.

We have stayed in other NH hotels and the breakfast there has been far superior than the one in this hotel, particularly for those with food allergies (gluten free &/or lactose free).

Room size and balcony

Amazing hotel food fabulous and staff so helpful

location

looked kind of worn, not up to NH standard

Great location in the center of town.

amazing location really clean and value for money. room and bathroom was extremely clean

restaurant menu was not the best

contemporary decor, comfortable and within easy reach of the centre and restaurants

the lifts took ages and were too small for a hotel of this size

I spent a night in a very cozy room with a large, comfy bed. The hotel is perfectly situated if you arrive by train

The staff was really kind and the location was really good

ubicació

res, wn general tot bé

The good location

I have never had such a bad housekeeping. Black mold in the bathroom, clouds of dust, fingerprints everywhere, no change of bedsheets and so on. I made photos and send them to the management of the hotel.

good location friendly staff

room smelt of smoke

Location

It wasn't too difficult to find parking in the area, but we did arrive after work hours. The hotel is fairly near to all the main sites. We were there to see the great Miureann Nic Amhlaoibh in Teatro Jesús Ibáñez de Matauco, and that was only 20 minutes away. The hotel staff were friendly enough. There are lifts to the upper floors. The room is a good size and fairly clean. The room temperature is good, the bed is comfy, bath with a shower which had an ample supply of water and decent power. Check-in is at the time it should be, 12pm.

No tea-making facilities. A bit pricey for what it is, especially in the winter. The hotel bar doesn't look too lively to hang around it or eat in. There was no vegan food on the menu either. Shame. Would have been nice to eat there or have a beer.

Pretty much everything, they put us in a quiet room because of our dog and it was all well done. The hotel is excellent to be honest.

Communication, and unfortunately this time it was a bad one: we asked about parking and they failed to mention that the road would be closed for a parade, so we were lost for a good hour trying to make our way there. We wasted fuel and we grew very miserable in the process. The road was opened later that night, this could have been been a problem with a little heads up. The clueless face of the staff when they saw us angry about made it somehow worse, because obviously events in a city are obvious to it's inhabitants. But travellers don't necessarily need to know about your local events. It's the hotel job to inform them that guests might not be able to access the venue for several hours during the evening. After all, they are the first point of reference from travellers. P.S. for context, we did inform we were coming by car after a 7 hour drive, but all we got was a bot message telling us the price and other standard information.

location room all excellent