Nuevo y limpio

La ubicación, muy lejos del centro

La ubicación es buena y habitaciones muy amplias.

Te cobran por usar la cocina. La habitación muy fría y ni el Aire ni el radiador funcionaba, al día siguiente lo reclamé en la recepción y me dijeron que no se activaba hasta otoño y mi respuesta fue que estamos en el 2do día de otoño y la chica no supo que decir.. al final me subieron un radiador. La cama para dos personas es una de 135cm, según ellos suficientes para 2 adultos, le pedí una cama suplatoria y no tenian. El desayuno por 15€ (por persona) muy regulin, tienen solo lo básico, los niños pagan completo y no hay personal para pedir nada, si se acaba algo no hay quien lo reponga, solo el último día se pasó una chica que iba a buscar avena y no volvió nunca, un HORROR. El propio hotel tiene una cafetería afuera.

Very clean and pleasant, lots of space, loved that there was a separate storage area for my bike and one to build and service it too!

Cerca del centro. El paseo andando es agradable.

The reception

Booked online, policy on pets not mentioned until we arrived at the hotel. Only allow dogs up to 7 kilos???? And cost 25 euros per dog, and two thousand euro deposit during stay!!! Disgusting ......

Spacious.

For self catering accommodation it was very poorly provided for. Had to request kitchen appliances that were supposedly included. Potential charge for using cooker. Toiletries were listed as being free, but according to hotel staff, only on arrival. Expectation that things like shampoo would at least have some content - no, empty. Views listed as city or garden, ours was of a building site. Room adjacent to a busy road that was sleep disturbing.

Hotel staff where very helpful with everything requested

I was told, I had to pay extra to have the room cleaned during my stay

Perfect for my needs and the IM weekend. All in walking reach.

Use of kitchen should be included in the room rate.

Nice room / appartment.

Its unbelievable for me when you are marketing yourself as a sporthotel, that on the evening before the Ironman there is a rooftop party witjh life loud music whereas all the tri-atletes have to wake up,at 0500. This hotel costs during Ironman more than 200 euro a night which is in my opiniom out of proprortion. But never the less staff all very friendly and helpfull.

Space, bed quality was excellent! calm inside the hotel, great petite dejeneur for the people with non gluten and no milk diet!

nothing

Nice big room, with living area. Big windows, lots of lights. Simple breakfast. Clean and comfortable beds. Helpful staff at the reception. Liked weekend breakfast.

No kettle in the room. For our longer (5 nights) stay we had to walk minimum 20 min to get a cuppa. One of the waitress who was also cooking breakfast used far too much oil, so your scramble or fried eggs were soaked in oil. Even the most of the rooms have kitchen (like an apartment) the €30 charge for everyday is a bit too much. We had breakfast included in our 5 days deal price, but our friends payid €20 each for the breakfast that really didn't worth as much money.

Verry friendly staff and perfect comfortable lange rooms!

good quality

nothing

Spacious apartment.

When we arrived the flat was frozen, and it took a long time to warm it. Apparently kitchen is available but you have to pay extra for using it!! We had a misunderstood with payment at checking out, and the hotel took benefit from that.

Hotel located in a quiet safe good neighborhood. Free street parking in just infront of the hotel. Approachable staff and very pleasant to talk to, informative and helpful.

The use of the kitchen apparently has an extra fee so don't touch anything unless you really need the use of it. But fridge is free

location, rooms are good quality

spacious, beautiful and clean, very quiet and modern.

there was a spacious kitchen, but we couldn’t use it, only for extra charge, that i found weird. There was no kettle to even have a tea or coffee.

stylish, modern and unusual

additional handrail needed in shower. To be fair I did give feedback on checking out and the staff took notice.

The staff were pleasent

I didnt Like having to pay extra to use the kitchen facilities as the price of the room was expensive and should have been covered in the price.

Very modern, spacious. clean and comfortable room.

Even when the hotel was close to the center of Vitoria, there were no restaurants or supermarkets near by. Always had to get on the bus and go to the center of Vitoria.

The room was really nice and close to Azkena Rock area.

Nothing bad to say about this place. Too bad it was sold out for next year, the day we left, so we need to find another hotel for 2023. I'd like a swimming pool. If there were i didnt know 😊

The apartment was very big and nicely furnished. The staff was very friendly. The hotel is a little far away from the city centre - approx a 30 Min walk. But we knew that before and there is also a bus station nearby.

There was some hair on the bathroom floor.

great location. the lady that welcomed us on arrival was amazing giving us ideas of what to do and was always very friendly when we saw her. that’s definitely a very good plus.

we had to leave early due to illness and they decided not to refund us for 2 nights on 10 day stay. I understand that the pandemic created difficulties but a bit of understanding goes a long way. The equipment of the flat was of really great quality but really scarce if you wanted to cook yourself and nothing available to clean the apartment.