Stayed here a number of times and feel the hotel is declining each time we visit. Please check before booking if they have an events on as it can be very noisy at night. We were lucky our room was nearer the spa so it didn't effect us much. The rooms are a little dates and our shower was broken. We hadn't booked breakfast as we thought this was expensive so we opted for the bar menu, when we went to order in the morning we was told we couldn't have anything as we haven't bought the full breakfast! Even though if we order on room service we could have order just a sausage roll for £4.50. The spa area is lovely and relaxing. The areas were kept clean and there's lots of facilities to try in the thermal suite.

Staff super helpful, nothing was too difficult for them. Excellent room amenities. Fabulous spa.

Great facilities

The hotel would be better as a care home for elderly. Not children friendly as there many restricted activities for kids. The staff attitude was below bad. They don’t recognise guests and they are rude. Still yet to receive pre authorised £100 2 weeks after check out. Several calls and emails on this but staff appear clueless. I need to mention that they keep debiting our card account after check out without our consent. The receptionist who checked us in and took our card for pre approval did not remember the refund on check out until we asked. The facility is archaic and poor . Not a pleasant experience. The breakfast is 5/10

Lovely hotel. Rooms a bit dated but spa is lovely

Got woken up at 4:30am by a neighbouring room on our corridor having a domestic, screaming, shouting, banging, throwing glass bottles and slamming doors. Rang reception to report and no answer. Went on for at least an hour before the police turned up and carried on for another hour after that. Couldn’t get back to sleep so checked out at 7:30am, police still there. No apology or customer service from the staff. No one at reception when we handed the key in. Won’t be staying again. Awful nights sleep

I'll only rate it as average because it was overpriced and fell below my expectations However, it's a good hotel with amenities, just does not meet the value for money in comparison with others.

Enjoyed the pool and spa facilties. Had a really enjoyable stay would definitely stay again.

Stayed 2 nights over weekend. Not told until after paying that they host busy events on weekends with loud live music until 1am. Friday night was unpleasant but on Saturday night there were two parties meaning the whole hotel was heaving with rowdy drunk and noisy people. The music and DJ on mic was unbearable in the hotel room, despite the tv on loud. One of us is autistic and suffering from burn out. We messaged ahead for a quiet room but we’re still above one of the event rooms. Anywhere looking at the floor plans, these events consume the whole hotel. We paid nearly £300 for a quiet spa chilled weekend to recharge and were unable to relax or sleep, returning shattered. When live events are on, the hotel also stops serving food between 7-9pm meaning we had to go out both nights. There is a notice on the reception desk telling you these details and asking not to complain to management as no refunds or complaints will be heard by them on this basis. Fair had we been told before booking, but would not have booked had we known! Breakfast superb, spa/gym/pool very lovely. Hotel generally needs a good update and some care globally.

Room was lovely decorated, very clean, bed very comfortable. Lovely space. Lovely bathroom and heating worked well. Great products/amenities provided in rooms The hotel communal areas however were freezing. Had to sit in bar area on both nights with heavy jacket. Waited for some time before staff appeared at bar to be able to order food and drinks. Waited so long for ketchup for meal that meal had to be reheated as had gone cold Would have liked more choice at breakfast in regards cold meat, cheeses etc as not everyone likes cooked/fried breakfasts All Staff were very pleasant and helpfull.

Privilege room are fantastic, lots of space, very comfy bed big bathroom with bath and separate shower. Spa is very good ,we had fantastic relaxing time.

I was staying there on 9 Sept, which was during heat wave in England. I planned this stay because we want to have a good sleep as the room has air conditioning. On the night of 9 Sept, we found the air conditioner was not working. Staff from reception and the duty manager came to check, but failed to fix it. They said the hotel is full and cannot change for another room. As that time was 11 pm, it was too late to go home and I could only stay in such a hot room. They said they could refund for my stay, and I have requested a fan for some ventilation. They could only give me a 9 inch fan, for a three member family in a hotel room. The other morning we went to check out, the reception staff has changed. She said she cannot arrange the refund, and will need to ask for permission from manager and return to me. While she finally returned to me that they have provided an “alternative”, so cannot refund for my stay. My family and myself were angry. Is the 9 inch fan a alternative? And that was me in asking a fan, not even the staff suggested on that night. I feel too bad in my stay.

Hotel and rooms tired and in need of an update, refurbishment. Some parts clean others not. Room was okay. The best part of the hotel was the spa, swimming pool areas. The spa staff were helpful and attentive. The bar, dining and reception areas lacked basic and efficient customer service.

The customer service we received was excellent from every member of staff we spoke to. Our room was lovely and the facilities, i.e. swimming pool, jacuzzi, etc were great. Just one small point, my husband felt the floor of the changing rooms needed a bit of a clean. Breakfast was delicious with such a wide range of options - one of the best buffet breakfasts we've had.

The hotel setting is nice and the staff were very friendly. The restaurant / bar are a little tired looking. We had a room with a fold out bed and the fold out bed mattress was uncomfortable as you can feel the springs. The food was lovely especially the dinner in the restaurant. The spa is tired looking but the range of services is excellent.

Lovely welcome from a lady who was from the Caribbean.

Clean rooms, lovely spa. Beds could have been a little comfier and not particularly sound proof. Staff were friendly

Best stay ive had in a while absolutely beautiful views, loveliest staff very helpful on the phone and in person room was clean and packed with everything you need.

Had requested a accessible room as recently sustained an injury, this was available but showet seat a bit high for me to relax and showet independently. Riom had some mould up the wall which was fine as we were only staying 2 nites. Also no natural daylight which i didnt like mych

The rooms the food and how clean the hotel was immense thank you to all for your assistance during our stay

A bit dated. Room was a good size but it was very dark and looked dated . Needs to be redecorated and made lighter . Unfortunately there was alot of noise not from the disco after the wedding but from people running around the corridors banging and slamming doors , shouting and shrieking .

Staff were really nice the lad on the front desk was really helpful, room was cosy. The view around the hotel was gorgeous i didnt feel like i was still in rochdale

Unfortunately this stay wasn’t great. Not enough staff to provide the level of service expected.

Everything was good from reception to the bar and restaurant everyone was kind and helpful, the only down side was the weather, but then you can't have everything right, yes it was enjoyable

I wouldn’t come back to this hotel, when checking in staff spoke so quick and wasn’t as welcoming as expected. Room was average, didn’t have any tea or coffee or even a kettle to make yourself a hot drink. I stayed for 3 nights and there was no heating so me and my sister were absolutely freezing each night ! Breakfast was kind of a let down also not much vegetarian options for the cooked aspect of the breakfast. Wasn’t worth the money at all ! Plus I was celebrating my 21st birthday and was playing birthday music midnight as a countdown… staff interrupted and knocked on my door to turn the music down and be quiet. Which I thought was rude and contradictory as the night after this, there was a wedding and there was loud music playing nearing through the night and loads of people. There was no apologies for this or considering guests staying there. All in all I wouldn’t say this is a 4 star hotel staff could be better with their welcoming and approach to guests and better room amenities for what you pay for !!

We where there for a family wedding all was really good staff and venue brilliant..

Lovely hotel with excellent spa

Stay was nice as always. Love the facilities available to guests.

Couldn’t get a drink at the bar although they were still serving (apparently the cash till had been closed!) staff asked if I had an account which I didn’t. Told me to go to reception to open one but no one was available at that time of night. I asked if I could just give my room number or pay cash but was told no. The room cost me a lot of money and not be able to get a drink Is unbelievable. There was a wedding on in the next room and the drinks were flowing in there. So off to the room we went for a cup of tea

Great stay, would definitely stay again when in Manchester area as only 25 mins away from Ethiad stadium

Stayed several times in the past. Great location on the outskirts. The hotel is always busy with events and weddings but less noisy this time. Clean, comfortable, convenient. The hotel served food, priced reasonably for hotel standard but we walked down the road to the pub about half a mile for dinner.

I was in wheelchair but my wife enjoyed your health faciellities but loved your pool we shall stay again soon. At breakfast staff very helpful with our needs