Was the worst every i wont be doing that no m0re its something that i should have been went some were else

Honestly one of the worst hotel stays I've ever had. It took three different rooms before getting one that was semi-clean. First room had hair and even a sock from the previous people that stayed there. second room was just as dirty with hair everywhere.

The hot water didn’t work , didn’t get more then 2 towels , loud

it sucks on so may levels

Well got locked out of room for 5 hr and the next morning new front desk lady kicked us out because of our tiny dog becouse dogs are not welcome so had to sit outside during a snow Strom waiting for a ride

The first room was dirty and no shower that worked and no cork for the tube the second room was a deluxe room and it was a little better but ants everywhere and no towels and I actual ant in between the sheets and at that point I left the hotel it was that bad

Beds were cleaned, but carpet needs sweeping/vacuuming. There were no shampoo , no bar soap, no hair dryer.

Cold water shower. No shampoo or soap. Mold in shower. No remote for the TV. Room smelled terrible like Body Odor. The hallways reeked of weed!

Dirty room, room cards stopped working every couple hours. Breakfast was not good

Pool was closed more than it was open, hot tub was broken and has been broken down for a while, phone in room didn't work, hot water was hit or miss, towels were hard to get, but staff was friendly and mostly helpful.

No comforters on bed had to ask the desk pool was closed for cleaning and when rinsing out the tub to shower the water backed up and was clogged for hours until we finally asked front desk for a plunger and was made to do it ourself

Horrible customer service. Was approached about my pet being on the property, told it would be $500 fine. I clearly confirmed prior to booking that dogs are ok. It also states dogs are permitted with a limit of one. The rooms were dirty, along with the sheets, it was also a huge hole behind the door.

No towels in the room and when we asked for towels they didn’t have any we had to settle for dingy face towel a DJ a few pool towels the ice machines doesn’t work the pool was closed the milk machine was out of order for breakfast no one at the front desk ever. Just all around stay was a disaster.

Unprofessional person working the front desk to say the least. Did not want to check me in because i booked through “expedia”. When i contacted expedia they reached to her but she refused to pick up the phone. Eventually after i kept telling expedia to refund me, the front desk finally picked up the phone. Expedia refunded me and asked her to book me directly and give me their rate. I was very tired from traveling all day and i had to wait an hour to check into my room. If it was a different scenario i would have left the hotel. I appreciate expedia for their efforts, but some hotels really dont care about customer service.

We checked into our hotel at 2pm. It was supposed to be non-smoking but the whole hotel smells like cigarette smoke, especially the room we had, room 314. We didnt have any towels when we got to the room. About 11pm, our bathroom ceiling, around the light, had water pouring down into our bathroom. We decided then to checkout and they did apologize and issue us a full refund.

The was not made it looked like someone was staying in it, the tub wouldn't hold water with the plug, pillows were dirty, closet doors were broken i wouldnt stay again and i didn't have towels

took a hour ad half to get into our rooms, they gave away the jacuzzi suite I paid for and put me in a dirty room. I had 12 basketball kids with me we had no towels the whole weekend. no pool bad service all bad!!!1

We checked in at 4pm and right off the bat was given a room that wasn't even clean. Went down to the desk and got assigned a new one. Upon entering that room the sheets were still dirty. Got another room given to us and this one appeared to be clean but we only had 1 towel. 1 towel for 6 of us staying there. (4 small children). Went down to the counter in the morning and she told me they didnt have any clean towels. I proceeded to ask how we were suppose to shower 6 people without any towels. So she go in their back room and brings me out a set a towels. THAT WERENT CLEAN. She then tried to tell me they were just stained, which they were not. You could see the food specks on it. So she goes in the back and bring me out 3 pool towels. At this point there was no way in hell i was going to use these tows on me or my family. I asked for a refund on my room and I way he'd her write it down. Said she'd have to give it to the manager, which highly doubt she will. Absolutely the WORST customer service and the ABSOLUTE WORSE hotel I have ever stayed.

First room had no hot water, No towels. Second room had no towels in smelt very bad, No manager was on duty for 3 hours. My kids got very ill and threw up all night at this hotel. It was late we drove 4 hours and this was the only option.

Gym was closed the whole stay hot tub was closed due to maintenance loud wall paper coming of the wall no room number on wall cold keycards kept turning off

Air conditioner is dirty, bed wasn’t played properly and limited toiletrie

We arrived in our room to a broken bed no towels no wash cloths..Went down to the pool with my kids and hopped on until I realized it wasn't cleaned whatsoever..paper,bandaids,and chunks of hair all in the pool...after realizing there was no towels in the pool area had to walk to the front desk soaking wet only to be told just like my room they will bring some right away..No towels my whole stay..how is this place even open!! I give it a negative 5..Thee worst service and hotel stay ever! Today at check out I also will be getting upper management or owner contact information..I'm not brushing this under the rug something has to be done..

FAVORITE HOTEL IVE EVER STAYED IN!!!

After I booked it and read the reviews, I was concerned for no hot water but the room in which we were in, had no problems with hot water. Bed was comfortable, did have to ask for extra towels and pillows as they were small. My toilet roll kept falling off the holder as it seemed like it was barely attached to the wall. There was a microwave and refrigerator and they worked fine. No hair dryer. The wall paper in the shower was peeling off. But other than that, for the $, it was fine. Didn’t try their breakfast so not sure. If you need a comfortable place to sleep with basic necessities like working fridge, hot water, AC/heater and microwave for a budget, then this is great! Would I go back, yes.

A Clean restroom. First night relatively cold as heat system took time to heat up. Quietness assured. King-sized bed, warm and friendly staff

Never checked in I was told the booking was canceled

This hotel is ready to shut down. There were bugs in the pool and the hot tub was shut down. The only way to enter the pool area, which was very dimly lit, was when the desk clerk jammed a key card repeatedly until a light came on. No towels in the room and when we requested towels for 3 people he provided 1 towel. When pushed, he gave us a pool towel and 3 bath rugs! There was hardly any food out for breakfast. No juice, 2 danishes, 2 pieces of bread and a few apples. There was a cup of scrambled eggs, certainly not a breakfast for more than 2-3 people and I know we weren't the only ones there. The bedding had no top blanket. The remote for the TV was missing a battery and the chair by the desk no longer had a seat cover. This place isn't sanitary and with key cards not working properly for the pool or our room, it's not safe. The reviews pre 2024 when I booked the room were not bad, but since were. I tried to contact the hotel the day before we arrived and no one answered the phone or returned my voicemail. I am surprised a franchise would allow this property to remain open. Sad.

Guy at front desk was horrible no hot water first day there had to switch rooms as well due the other poor hotel issues. I would not recommend to anyone

Dirty toilet, no towels, no botttom bed sheet, dirty plastic cups, no coffee cups, no continental breakfast available 25 min after service started, no remote for the TV, heater wasnt working. I checked in at 3pm, and dint go to the room right away, so nobody at the desk when i returned at 10:15pm

There wasn’t any hot water my whole stay.

Check in was glitchy, and upon check out staff couldn’t provide receipt. Breakfast was the worst I have ever seen.

The Property was clean and the made sure the put lots of salt down