Room luxurious and spacious but no dressing table with mirror for make up / hair styling. No full length mirror. No shelf in the bathroom near the washbasin to perch a toilet bag. Lovely comfortable bed though!

Beautiful hotel and lovely staff. Convinient location as near lots of shops, restaraunts, cinemeas ect... beautiful scenery too.

It was a very busy weekend at the hotel and they appeared to have guests staying who were attending at least two weddings! Despite this service was great from the reception and concierge. The room was lovely and had recently been refurbished to a very good standard. The only slight negative was that despite three of us talking to restaurant staff about arranging a table for 9 for breakfast, this wasn’t arranged and we ended up sitting in the lounge rather than the restaurant, but at least we were all able to sit together. The breakfast was a little inconsistent, plates had items missing, but all corrected quickly. This was probably due to a full hotel and most guests having a late breakfast after a night of celebrating. Fabio was the star of the stay !

Lovely old building. Brilliant staff. Bar was buzzing. Could do with more electric sockets in the room. Definitely going back

Beautiful location, all facilities were very good indeed, no complaints whatsover. The thing that stood out to me though, was the level of training that the staff have obviously undertaken, impeccable, professional and welcoming. If you stay in this area and chose anywhere other than the Angel Hotel, you have downgraded. Highly recommended.

A lovely hotel in a really central location for exploring the delights of Bury St Edmunds. Within easy walking distance of historial attractions, shopping and multiple dining options.

Lovely place to stay. But they really need to work on there breakfasts. The chef doesn't know how to cook poached eggs or even scrambled eggs . Both of us had the full English and both were very satisfactory. Other than that it was a lovely place to stay and maybe most of the menu was great.

We loved the charm of the property. Our room was generous and large. The property was so close to the Abbey ruins and walkable shopping and eateries.

As always a lovely stay at the angel, food amazing & staff so friendly & helpful!

All good not a single problem 😃

The bars and restaurants are lovely, nicely decorated but the flooring around the hotel stairs and corridors is shabby and frayed. The bedroom fur note is tired, shabby carpets, a cracked toilet, scuffed walls and scruffy curtains. The blinds couldn’t have been cleaned for weeks! The rooms are in need of refurbishment. The main bars and restaurants are well decorated and great staff but the other areas let this hotel down.

Lovely stay at the angel food and staff excellent

The property sits across from the lovely abbey garden. The location in the village is nice. There are cute tea mugs in the rooms. The porter was cheerful. The chips/fries were delicious. After that, there is nothing about this property I can get excited about. We checked out a night early because the room was so horrible. The clerk didn't seem to care or pay attention that we were leaving a night early. The hotel photographs online are very nice. However, we must have gotten a room they never bothered with, it was a total disappointment. The shades of purple, plastic fixtures were tacky and cheap. The couch was disgusting and stained. The carpet was threadbare. The walls were cracked and the wallpaper so filthy you could see where previous items had hung. There were no face cloths, the shower was either dirty or damaged and had the water pressure of a teaspoon. While the food was presented well, it was under seasoned. When we asked for ketchup we were brought a tablespoon's worth for the table. The hostess was a poor example of hospitable. We were sat at a table close to the exterior door that kept opening and closing. We asked to be sat at a different table at the far end of the dining room and were told we could only have that for 40 minutes. It was not reserved. The excuse given was that it might be used as part of a rally for possible guests. The lobby/restaurant/tea room area are all delightfully decorated but sadly a service and food let down.

Valet driver goes the extra mile to make you feel relaxed

Comfortable room, lounge and bar a nice place to meet friends. Our one issue was the shower in our bathroom… the water would surge VERY hot every few seconds. We never figured out how to keep it an even temperature. Ouch!

Very welcoming and personable. Lovely hotel retaining its charm and centrally l9cated

Overall the the stay was ok the staff where very friendly and helpful and parking was great. However was a little disappointed at the quality of the room for the cost per night expected a lot nicer room. Room looked dated the blind on the window was sun faded and the cupboard doors would not close correctly and the room furniture generally tired. Also when walking through the hotel found the carpets thread bare on stairs and around the lift area and in places the wall paper was coming off the walls not really what I would like to find in a expensive four star hotel.

It’s been 3 years since my last visit to Angel’s. I am so please to see the renovation they have done during pandemic. Friendly staffs as usual always provide good service and prompt response. No other hotel I will consider when coming to nearby area.

Amazing stay, great customer service, especially by the porters and there car parking skills

I expected more. No bathrobes, no slippers. Although theres complimentary drinks on the table. We stayed for our wedding event. We didn't drive when we got there but a friend went to visit in hotel but very limited parking. We stayed in room 113, which is far, has 1 window no views at all. Theres this tall mirror in front of the bathroom. But no mirror to use like in a dresser to do make up for women. The showers are terrible! We have to step in and out of the shower as temperature went to very hot and then too cold. We reported it to housekeeping but never got any update how it went or if they can transfer us. No assistance was given. Breakfast is great and the FnB service are very friendly.

Wonderful staff. Helpful and efficient. It is an old hotel, charming but showing its age a little. However, the staff make up for it. Food is good, location is great.

Excellent property.

Beautiful, clean and friendly hotel in a great location.

Bury St Edmumds is a great place to visit - full of history and characterful buildings. In the modern context it has lots of good restaurants and bars.it is a quality place to visit and the surrounding Suffolk countryside with its well preserved ancient villlages such as Lavenham is icing on the cake. A perfect short break or longer stay for those with more patience and studied appreciation of such beautiful environments.

Terrific location in a lovely town. The new chef is a big hit

We had an amazing stay at The Angel Hotel. The staff were really welcoming and friendly, the food was great and the general atmosphere in the hotel was very comfortable and the surroundings were beautiful. We stayed in a dog friendly room and our room was lovely but the bathroom, although clean, was a little dated, but that did not spoil our stay- we will definitely return. Thankyou for everything including making our dog so welcome by giving her bacon and sausage for breakfast!

stayed at the Angel a few times, always really good service and bar area is nice and relaxed

This is a really lovely hotel on a beautiful square. It has a great bar and popular restaurant with a good atmosphere and most of the hotel staff were very helpful. We stayed in an ivy view suite. It’s a medium to large size room with a nice seating area and good size TV. In its day it has been a very comfortable room, and the classic decor style is lovely but it is now tired and the furnishings are showing a lot of use. We didn’t feel that the price reflected this at 200 pounds on a February week night. The bed was really creaky, the sofa seat cushions were worn pretty flat and the bathroom grouting is grubby. It was fine for one night, just expensive for its current condition. We were very surprised that there was no tea and coffee making facility in the room. There is also no fridge or mini bar, but that isn’t something you always have. Parking - there is a small car park at the rear, it was full at 3pm when we arrived and so our only option was to leave our keys with reception for them to move the car around. There is parking at the front but it is pay and display for 2 hours maximum and also very busy. The hotel will pay the parking if they use it when you leave the keys with them.

A lovely historical hotel. The rooms are well appointed but looking tired (broken tiles in the bathroom, worn carpets and fittings). Also the air conditioner was broken.

Really lovely Hotel. Staff couldn’t be more helpful and the food in the restaurant was excellent.

Excellent service from start to finish. The room was a little tired if I am honest.. it was also very hot and we couldn’t adjust the setting. No plug in the basin and I felt this made me use more water than I needed too. A mirror with a good light for applying makeup would have been useful. The food was very well presented and delicious.

Wonderful hotel and great staff. The room was large and the bed was huge and very comfortable, we both had a geat nights sleep. Will definitely recommend and return.