Very clean, quiet, and friendly hotel. I would definitely recommend this facility.

Staff were very nice

Liked that it was not loud it was peaceful and no disturbances. Also loved the small bar area nice to sit and unwind

Hotel staff was friendly. Room and hotel very clean and comfortable. Definitely would stay here again.

Staff was really good . The beds were just ok . But I gave back pain so the expectation is high for me . Breakfast was mid but worth 5 bucks . I would stay there again . Price was good .

For the 3rd time this year, the clerk at check in mis-handled the issue of the breakfast voucher. At first, she failed to offer it to me, or even tell me how much it cost. I asked about it 10 minutes later, and then she said it was too late, it had to have been purchased at check-in. I tried to buy it then with cash, but she refused to even try, saying it was too late. Your breakfast voucher system is flawed and has left me frustrated 3 times this year. I can't pre-order it on Expedia, and the staff keeps goofing up on how to offer it to me at the right time. Also - she told me yesterday that the cost was 5 dollars, and yet another Holiday Inn this year charged me 13.49 for it on the morning I was eating (illegally, until the waitress told me what the rules were). Why the huge difference? You need to train your check in staff to explain this system better and make sure they offer it to people who are not familiar with it. Most other chains, like Hampton Inn, do free breakfast, and have done so for many years.

Good place

This is the cleanest and most comfortable hotel room I have stayed in for a long time and I travel often. Besides clean it spacious. Also, having a restaurant on premises is a plus. I was early and desk clerk was very accommodating and helpful.

Ample parking, on-site dining/amenities, convenient and close to lots to do in town.

I really do not like sleeping in hotels. I am not comfortable and cannot relax if a property is not clean. This hotel truly meets my standard for cleanliness. The bathroom is fresh and spotless, as well as the room itself. I am relaxing in bed right now and believe I will sleep soundly. In addition, we were greatly warmly by a friendly woman with a beautiful smile. The lobby was attractive and clean, and staff in the restaurant were helpful when we needed a spoon for our grandson’s snack. We would definitely stay here again.

Breakfast was a wow! Walls a bit thin (could hear next room) but room was very nice.

I work traveling ER medicine. I’d booked for my stay and called the reservation line w Holiday INn to confirm late check in. I had booked for 4 nights with reservation starting in a Friday night. I would not be arriving till Saturday morning but wanted to check in prior to work this paid for the previous night to allow for early check in. Confirmed this was fine. Apparently reservations did not let the hotel staff know and my room was given away. Ended up staying at Hampton Inn which was great. Not the fault of Hotel.com and the staff I met at holiday in were very helpful. Just disappointed in the mis communication between holiday inn reservation people and the hotel staff.

great stay, this Holiday Inn is my go-to in Winchester. Its far enough away from the highway that you don't hear it, beds are fantastic and the hotel is well maintained.

Clean and comfortable. Definitely select the small additional fee for breakfast; it was a great selection of freshly cooked options.

Easy to get to

Great breakfast!

Everything was excellent

The beds are comfortable and the breakfast was worth a few dollars extra. I will stay here again when on my way through the area.

Cleanliness and the decaf coffee was great

I am extremely thankful to the staff for their quick assistance in finding a room. I went to the hotel at 1am after having a horrible night at a different hotel. They were quick to assist. The room was clean and beautiful. Breakfast in the morning was personalised with very friendly staff and brought on time. Highly recommend this hotel as opposed to other ones very close by.

Very nice hotel and friendly staff. Great breakfast and servers! One big problem was the very strong odor of gas in the lobby and elevator. I voiced my concern about the gas leak and was first told “well if it’s my time then…” and I responded it may be your time but not mine! They put the odor in gas for this reason. She insisted we were fine. I had to come back down for more towels and the smell of gas in the elevator was overpowering. Again I stated that something is wrong and needed to be checked. Another employee came out of office and said it’s the stove In restaurant and “we’re fine and the fire department checked it out”. I’ve stayed in this hotel at least 4 other times and it’s never had the odor of gas. It’s very concerning that the hotel has not done anything to rectify this issue. Obviously we are ok and didn’t blow up or pass out from the fumes because I’m writing this but it needs to be addressed.

Overall best compared to others. Comfortable beds. Clean environment.

First of all your web site said bar and restaurant and when we checked in on Sunday she said they were closed on Sunday. I chose this hotel for a bar and restaurant and they were not available, very poor. Next I wanted to sit outside that evening and this hotel only has 1 little bench , what a joke.Pool was also closed. This is a terrible way to run a hotel. Holiday Inn obviously doesn't care and I will never stay at a Holiday Inn again

Convenient to shops and restaurants. Water pressure in our room was a little lower than in a typical hotel room.

Very clean and staff was very friendly. Always a stop on our way back from OBX

Every thing was nice at the hotel except the pool was closed for maintenance.

Check in was very nice. The room was mostly clean- some hair in the tub. And the waitress at breakfast was lovely.

The location offers easy access to shops and restaurants as well as proximity to major highways.

It was nice, clean and had friendly staff

I would definitely recommend this hotel. We were in town for a wedding so the location was perfect for us. Loved the made to order breakfast!

room clean, location close to h/w and shopping, breakfast great price

Very nice hotel with great customer service. Location was good with restaurants and shops nearby. Only negative was although very clean and well kept it is in need of updating.