Great place

This was my second time staying at the Plaza Lourdes and it was a nice stay. I stayed for 8 nights and hotel was clean and quiet. Special thanks to Sara one of the cleaning ladies that was very nice and helpful. Only complaint was the Wifi connection that was terrible in my room in order to use it I needed to go to the 5th Floor.

It is all good.

I stayed at this property twice during a two week stay in BH. The customer service is great. Jonathan is the man. He went extra mile to accommodate clients. Because of him I am planning to come back

Tudo muito bom, pessoal bem educado, quarto espaçoso, limpinho e aconchegante

Good

The hotel location was perfect, I could walk to the city, stores, mall, pharmacy, supermarket, restaurants, etc.. The room was clean and quiet. The breakfast was good and the staff very helpful and friendly.

SEMPRE MUITO INCRÍVEL NESTE HOTEL, BEM CENTRALIZADO

RAZOAVEL NAO ATENDEU MINHAS EXPECTATIVAS

Hotels very nice overall, rooms are decent size. Room and hotel is very clean and staff was very friendly. I stayed here originally, did some traveling ; then returned to this hotel after a few days. They were very welcoming. I will return.

The property was clean, good size room and very quite. It was the raining season, not many people around. The guy in the front desk Wesley was very helpfu. The rain did not permit us to explore more and see the places we had in mind.

Location near airport transportation and friendly staff

Hotel muito bom, o quarto e cama conforatvejs. Staff atenciosos.

Hotel staff was very nice , they were able to accommodate early check in and late check out , all pending availability and I was properly advised. Breakfast had a nice variety of food and it was tasty. Pool was very small and water was freezing.

Fitness center and pool are not adequate. 2 treadmills and a whirlpool size pool are not what I was going for

Ótima estadia ..funcionários extremamente educados e prestativos.Cafe da manhã muito bom! E localização excelente.Com certeza voltarei a me hospedar neste hotel.

Amazing

Good location and good breakfast. Hotel needs updating and redecorating as well as modernising all together including fitting double glazing

Great hotel for location and comfortable bed. Breakfast was delicious and abundant. The pool and sauna was not worth staying here for but we stsyed for location and got comfort as well.

Good hotel. Well worth the money. Clean and spacious rooms. Great location. Excellent staff, most of whom speak good English.

Good localization, comfortable, good price

Amazing stay. Clean, great staff, comfy bed & room, work desk with good wifi, excellent location and delicious breakfast. Just beside the Conexao Aeroporto buses stop. Highly recommend this hotel.

The hotel is quite good, as for the pool/gym, it isn't up to par. The rooms and food are very good, the TV wasn't working properly, but I wasn't interested in watching TV so it didn't affect my experience. I will definitely stay there again, the location is great for restaurants and clubs. The staff spoke great english which was a nice break for me from speaking Portuguese for the past 10 days.....

OTIMA ESTADIA

I had a great experience. Easy to walk to main points of BH or quick can drive. Bus connection to aiport running earlier than 5 am. The room was comfortable. I usually try to test the responsiveness of the staff and all parts of the staff were very responsive. The desk people are a 5 star caliber. Coming from Boston I had high expectations in regards to hotels. Seemed like I never left Boston. When returning to BH, there is one thing out of my checklist: hotel. Thanks

The biggest problem here is the slow internet service. The owners should do something about this. They could put signal transmitters in each area of the hotel. That would be a big help. They could purchase more bandwidth. They could provide hardwire connections next to each transmitter. Other than the problems with the Wifi, the hotel is excellent. It is a beautiful old pharmacy school, which was later converted to a large home. It has all antique furniture that is beautifully polished. The hard wood floors are beautifully polished also. The rooms, some of which could use more light, are very nice and have a beautiful view overlooking the city of Ouro Preto. The breakfast buffet is nicely presented, and the service is good. Although eggs are not on the menu, being American I asked for fried eggs and toast and they prepared them exactly as I had asked and without charge. The staff is friendly and helpful. All the breads and cakes are very tasty, as is the coffee and yogurt. The location is excellent, less than one block from the Placa de Tiradentes (the central square). There are no hotels on the Praca, so no hotel in town has a better location and this one has a wonderful view and overlooks an artisans market, which is itself well work a visit. I would gladly stay here again, but not more than a few days, due to the weak Wifi.

The hotel is nice, but last time Ive stayed there I was given a bigger room with a nicer bathroom. So, I was somewhat frustrated this time, but the room was clean, the air conditioner worked and the shower was OK. Breakfast was good with a nice variety of food and drinks.

Below average hotel for their grade and price. Spent two days at the hotel on a recent business trip and found it to be much worse than on the previous occasion I had stayed there. Reception staff are friendly and make up for some of the negatives about the hotel. Breakfast is a sorry affair, as is the general upkeep condition of the hotel. A meeting overran and I asked staff to transfer my luggage from room to holding area and this was refused and I had to pay their half-day rate for having my luggage in the room for about 2 hours. Will not be staying there again.

Couldn't wait to get out, too expensive for a terrible place.