The pool was green so not very appealing to sit by.

It was everything one would expect from a company like Hilton. I enjoyed my stay in every way. The staff was professional and friendly.

I was called by hotel staff earlier in the day before we arrived and told that the room we booked was not available and asked if I was willing to downgrade to a smaller room. When I said "no", they hung up on me. When we arrived after an 8 hour drive, they couldn't find my reservation number, even though I had a printout of the confirmation email, and other emails I had received from Hotels.com. After speaking to the assistant manager and waiting for over 30 minutes at the front desk, they finally told me they "found" the reservation, but couldn't put me in the room I had booked. I had booked a 2-queen bed suite for me and my daughter, but instead got a 1-king and 1 sofa pullout suite. On top of that, the room wasn’t very clean. I had come with a church group to the hotel and a few of them experienced the same kind of treatment, having to stay in different rooms than what they had booked/paid for. My friend was erroneously checked of the hotel a day early, and the hotel called him and asked what to do with his luggage. When he told them it was a mistake, that he had booked two nights, not one, they promptly hung up on him too, and he had to leave the conference we were at and go back to the hotel to straighten it all out. It was a terrible experience and I would never stay there again.

Directions getting there were very bad due to so much construction going on. When called for directions i was met with an attitude issue from the clerk. Soooo much construction going on in the main area. I was sent to the 4th fl. Of the top of the building even though i asked for handicap on a third website. Parking was free just had to watch construction. Getting into the build was an issue the clerk when called for directions was an issue. One elevator for the entire hotel. Mole was in the bathroom cover up with caulking. Monday thur Friday breakfast starts at 6 no directions were the meeting room was. Meeting room was small but a better breakfast then most hotels. 7 tables. Construction crew stayed in the hotel so you ate with them. Paid at the front counter and entered at the rear of the building. If you can get past the attitude, dust, clerks smart mouth and luke warm water. This is a great stay. Maybe after construction, i might come back but as of now HELL TO THE NOOOOOOO.

Good

Jessie at the front desk was wonderful and exceptionally helpful. He deserves a raise. Room 429.

Good location in the Allen Texas area. Breakfast includes hot items - usually eggs, bacon, biscuits and gravy. Our room on the 2nd floor at the rear of the hotel was quiet. Lots of families and pets staying here this holiday week. Good value stay.

third time ther hot tub not working swimming no clean looks nasty