The Spring House Hotel Rome Vatican, Tapestry Collection Hilton

The location was perfect right next to the Vatican and the staff was very helpful

Great location, quality rooms, quiet

Everything

None

The hotel was clean, the room was a fine size, the sauna and spa area was nice, check in was smooth.

We were really disappointed in our stay at this hotel. My friend and I both have young children at home so one of the main drivers of the trip was some rest. However, it was probably the worst night’s sleep I’ve had a hotel. The room was unbelievably hot, and had no way of cooling it down. Aware that there are restrictions in Rome on use of air con, but the hotel did nothing to balance this out. No fans available and the room we could just not cool down the room we were in. We reached breaking point at 2am and a porter used a tool to open our window a bit more but we had to sleep with the thick curtains wide open to actually let air in so then was woken by the sun (and noise). Less of an issue but still annoying was a really bright control unit in the room that emits a strong purple light which you also can’t turn off (the fix we were offered was placing a facecloth over it). We raised these issues with the hotel and were incredibly disappointed at their response, which almost entirely placed blame on us weirdly. I’m amazed no-one else has commented on how hot the hotel is, so leaving a review for fellow light sleepers!