Convenient location, close to bars and restaurants, but not too close hence quite at night. Very friendly and accommodative stuff. Beach chairs, umbrellas, towels and wagons at your convenience. You are able to leave your bags at concierge after you checked out, so don't have to rush from the island or carry bags with you.

Staff was very professional and always helpful. Housekeeping is available twice a day via text. The only negative aspect to the property was the long wait lines for beach services.

Staff was very professional. Excellent customer service!

The room was too small not happy at all

Nice place in Ocean Beach. Small rooms as expected

The staff was very friendly but the service was beyond poor. Had no maid service for the 2 days I was there and the suite was not very clean. Sand in all the beds and when asking for maid service they kept replying they are on there way and then never showed up. For the price you are paying for these suites I would expect exceptional service..

We liked the beach feel to it.

They offered numerous amenities for the beach as well as bicycles. The staff was excellent. We would definitely recommend The Palms.

Guest Services and friendliness

Our room was supposed to be fit for 8 people, but was more of the size for 6. As seen on the website I booked the room on, the amenities included 2 Kings and 2 Doubles, however, what we got were 3 doubles and a pull out couch. When we tried to use the pull out, there were no sheets to put on it and the mattress itself was filthy with dirt. The dishes available to us to use in the small kitchenette were dirty as well, and there were bugs in the utensil drawer. There was also only one bathroom to share between 8, which is near impossible. Housekeeping never made our beds, they would simply just drop off towels and take out garbage. We did enjoy the private area at the back of the hotel, and the staff members were super sweet, but the room itself was highly disappointing.

We stayed at the Palms Bungalow building and had a very nice stay. Just be aware that the rooms are quite small (typical of a FI or NYC hotel room). Only a few feet on the outside of the king bed for walking space. It would be impossible to eat in the room without eating on the bed. Beyond that, The room and hotel itself is clean, we loved access to the bikes, staff is friendly and helpful, especially Amy at the Bay Bar. Would definitely stay again but in a larger suite.

Check -in was at 4:30pm yet our rooms were not ready until almost 6pm. The general manager/owner , Laura was absolutely unconcerned, aloof and unapologetic about the situation when i mentioned it to her. Keycards constantly didnt work. Breakfast was only readily available on the first day because they were guests staying at one of the cottages. When they checked out, it appeared that the rest of us guests staying in what they call "mini or junior suites" (which is quite deceiving as these room are so small and no sitting area, simply 2 rooms with an adjoining door) there was no breakfast unless you went hunting for a hotel staff to scrunch together a couple muffins and coffee. The hotel manager only appears to care about guests who stay in the overpriced bungalows and cottages. If you stay in a regular room she has the most demeaning/ cold attitude. There was constant banging of doors and what appeared to be the sound of moving of furniture while we were in our rooms. Thankfully we didnt spend alot of time in our room. i received an email from the Palms asking for feedback which i sent weeks ago and never received a reply or apology for the myriad of issues that were problematic during our 4 day stay (wifi didnt work, shower in my mum's room didnt work on the first day, key card issue almost everyday). Unfortunately the GM is also the owner so there is no recourse in addressing her lack of ability to make EVERYONE staying at the hotel feel appreciated and welcomed.

The staff was terrific, price was steep for the sparse accommodations, the nice continental breakfast and free beach needs help take the sting out of price.

We had a disappointing stay at this hotel and contacted guest services as well as the general manager email with no response.

Extremely accommodating

It's a good idea to find out the size of the room you are booking. Ours was approximately 8x7 (no kidding), so after a twin bed is factored in to the floor space, there is very little room to move around or stow luggage. From the foot of the bed to the outside wall, there was less than 18", and the other direction no more than the width of the door into the room.

Nice breakfast, great service from the staff. They made sure we had everything we needed for a great stay

Highly recommend this establishment. The caliber of customer service from a younger staff was refreshing and amazing. The two young ladies Kristin and Joanna did a stellar job!! Keep it up.

The property was a nightmare. Extremely dirty sheets, towels, blankets, just about everything you can imagine. Asked multiple times for new linens and clean towels, never got any. Room was also not cleaned between days. Do not recommend staying here.

Nice hotel and helpful staff but bedroom very small and uncomfortable Poor quality pillows

The best hotel in Ocean Beach to stay at. It is definitely worth the money.

Only bad thing about this place was the bed to soft

Best hotel in ocean beach, great service.

We were a little uneasy leaving our luggage at the loft while we explored and waited for our room because there’s not always an attendant there and the doors are left wide open. Otherwise it was a quick beautiful stay. We will be back.

The location is very unique. Staff was very nice and helpful. Chucky would go out of his way, to make your stay great. Breakfast was nice and beach items were available for guest use.

our room was above the garbage barge port ...had to listen and smell the garbage trucks from 5:30 am on SATURDAY morning for 2 hours. Nice accommodations for $1200 + a night !! could have just done Cleggs' for $399 ..... Sunday am , get back from breakfast to pick up luggage and the room is locked ( 11 am on the dot) . they said they would send someone to open room.- never did. went up and got a key ( rude at desk) and lost an hour and missed Ferry . Otherwise, had a great time with family and friends

It was awesome the young man was so accommodating when renting the bicycles and the wagon and umbrellas and such however I book this through Hotels.com and booked a room with a pull out bed and got a smaller room when asked at the counter about this they said that they would look into it so I thought that I paid for a larger room luckily one of the people that was supposed to travel with us didn’t sleep over so I didn’t push the issue but everybody was really great it was nice and clean

We couldn't use the beach no lifeguards couldn't swim or available bathrooms. The restaurants more of a disappointment,poor serice poor quality food given the price ! It was an expensive weekend and such a disappointment!

The mini suite was very small. It was all bed, not one chair to sit on. The tv was on a side wall so you had to sit in bed and turn your body to watch it. The bed was very comfortable.

Clean and friendly. They were able to fulfill my request for an early check in !

The room was insanely tiny to the point that two people cannot pass each other while walking around the bed. No closet or full length mirror. The sink water pressure was non existent there was one drop. We used the shower to brush our teeth. The price for this room is INSANE based on what you actually get. The wifi didn't work and the front desk had no desire to try to fix it or help us out. The only good part of staying here was the location to the main street in Ocean Beach, but many hotels are in the same area.

I have traveled the world and can honestly say this was the smallest hotel room I have ever stayed in. I opened the door and turned to say something to my wife and within 2 steps I walked into the bed. Apparently, this hotel owns a few buildings on the island with different size rooms and even some cottages. I would highly suggest you ask the size of the room/bed before booking. If you are just looking for a place to drop your bags and sleep with a locked door at night (think the inside cabin on a cruise), then this will be perfect for you.