Mattresses were very dipped in and need replacing. Large stains on rug. Services by front desk was excellent! Everyone was as super helpful and friendly especially Nick and Teddy! Thank you.

Always a pleasure to stay there

Shopping and dining close by. Trendy theme and feel. Missing the details that could make this hotel experience great…furniture in room showing wear and cleanliness is not a perfect 10. Interaction with staff at check in was just ok and they were slow.

The hotel is in a great spot, walkable to restaurants and shops and easy to explore the rest of Rockville and Bethesda. We were in room 614 and faced the parking garage so there was always light outside overnight, which the curtain only partially covered. The shower got lukewarm at best and the pillows were flat as a pancake by morning. The room was very spacious though and well decorated, there was a great spot for putting bags out of the way and it was nice that the toilet had a door separate from the rest of the bathroom. Only one elevator was working so it took a while to come and go and there was no on-site parking, just a public garage, which was ok. Overall, it was fine.

Property was great But needs more or faster elevators

The hotel looks very nice, the decor it’s outstanding and we loved that part. The service on the other hand not so friendly from the start. The only staff that is friendly is the valet parking when they are in there as during the week days is very hard to find at night the valet parking available and the lobby has not idea where you can park. One out two elevators was not working during our whole stay making it very hard to come down or up, the refrigerator in our room did not work either, it was hard to get help during our stay. On sunday there was a lot of people checking out and getting our car to go to a reservation we had was a hassle even when we ordered the car ahead of time before coming down. We really enjoyed the area where the hotel is located you find a lot of dining options and shopping.

The property was exactly what we needed - a one night stop but right in the middle of everything. Attentive staff, and very clean and well appointed property. Definitely coming back here!

Hotel was in a good location lots to do in the area in terms of shopping and eating.

We really liked this hotel. Love the recycling, great shower, bed was pretty good.

Very nice hotel. Restaurant staff was very friendly and looking to make the dining experience pleasant. Hotel was very clean. Could have better choices for seating. There’s a couch in the semi suite room that could be more comfortable as well as the provided desk chair which was unpadded and hard plastic. Based on the premium rate it should be better.

Location is excellent, within walking distance from food and clothing stores, making the evening walk enjoyable

(I AM TAKING MY TIME TO WRITE THE FULL EXPERIENCE AS I AM SURE THE HOTEL MANAGER WILL APPRECIATE WHAT HAS BEEN OUR EXPERIENCE AS GUESTS). The hotel is modern, well located and every time we come to the DC Area we stay in this hotel. (You can check our records, we have stayed several times). Your food pantry was without several things. As the hotel has no room service you need to fix this issue. We went to the restaurant at Sunday at 9.00AM. The restaurant experience has been bad (every time we come to the hotel). (I have always commented on this to the Reception personnel). Today, there was one lady serving, cleaning, giving ticket stc. Service was so bad we decided to go elsewhere to eat. I paid for what we ordered. (as we did not get ANY HELP WHATSOEVER) just left after 20 minutes of not having any help. I am NOT complaining about the lady's attention. She was sweet. The food from the 'extremely limited' buffet ($22 each person), was finished. As there were no plates to serve (the very limited things that were left), 1 of the hotel guests,went to the kitchen and she got plates that she handed to us. We are staying 4 more nights in the hotel, (because the rooms are pre-paid and non refundable), but the experience has been so bad, that we don't think we will come back again. We have reservations for Christmas for 9 nights that I do not think we should use. I will try to cancel. The experience has not been good.

Will stay again. It was a great refuge after a long few days. Front desk staff was very kind and efficient.

Staff was warm and friendly, great customer service.

Smooth check-in. Friendly staff. Room was clean and comfortable.

Never again

Very clean and friendly staff

The hotel is located in a new shopping plaza. Be aware that traffic can be a pain, even with doing valet. Overall everything was great. The room was VERY clean and bed was comfortable. Would definitely stay here again if we’re in the Baltimore area.

Very nice hotel. Convenient to my family event. Very clean and safe. Nicely decorated. Good size room.

Very convenient stay! Excellent front desk and valet services!

Wonderful

Stayed for an extended weekend the area around the hotel was very accommodating, short walk to the metro to get into DC the only issue I could say is that the fridge in our room didn't work and the ice machines on each floor had a hard time keeping up with demand. Other than that the room was very nice, clean and comfortable.

Nice hotel in good location. Only negative is the HVAC in the rooms are very noisy….others staying with me said same thing in their rooms…

Great hotel,great location

Very convenient and walkable.

This was a horrible stay. The noise . Someone trying to enter the room in the middle of the night. When all these issues were reported no one did anything . The room was not clean the bathroom has some sort of bodily fluid on the floor. The valet almost hit car. I called the hotel and hotels.com

The hotel was clean, the staff was courteous and the surrounding area had some great walking and shipping. Unfortunately the smoke alarm in our room decided to run out of batteries in the middle of the night which made sleeping difficult. There was no maintenance person on site and eventually we decided to just take it off the wall because the front desk had no other suggestions/solutions.

Love the modern/farmhouse design in the room. Decor was amazing, staff helpful and inviting. Walkable distant to everything. We slept very well.

My puppy and I had an awesome stay! The only negative was the refrigerator didn’t work in our room so I had to fill a bin up with ice to keep my puppies fresh food cold.

What a gem- stayed with my daughter for a lacrosse tournament. Shopping and restaurant options galore. And the hotel was great!

I had reserved my room weeks in advance. Got to the hotel about midnight ready to sleep only to find out that my room was decommissioned. They try to book me with Marriot but no room available. I tried to find a place myself. I called reservation stays. They got me a reservation at another Hilton in Bethesda but when I got there no room available and it was past 1:00 am.

power went out. No lights, TV, air conditioner or running water. Could not get a drink at bar.