Staff was extremely friendly and helpful. I even came back a few days later for the last leg of my trip and the receptionist remembered me. Super clean rooms, comfy, solid beds. Convenient location for city center attractions and a metro station a few blocks away for easy access to the rest of the city. Cool design too.

Coffe is pretty mediocre but it's mexico city, just go outside lol.

The location and nice staffs. Good shower. Good breakfast.

None.

the location the friendly staff and the breakfast buffet

nothing

perfect location, safe and round the clock security, clean and modern hotel

the beds were too soft, and we had an interior room so no windows...it felt a bit closed in

quiet, good location

staff weren’t very well informed, no water at breakfast

Comfortable beds and great breakfast! Close to metro and bus stops.

Not a lot of restaurants open after 7 in the local area

We had a terrible stay here. The facilities etc are fine but the free buffet breakfast ruined the entire experience. It is the only thing I ate that morning and it gave me bad food poisoning. I should have known from the fact it had clearly been left out a while. I was very ill all day and when I told the reception staff they were incredibly rude. No apology was offered whatsoever. One staff member said it’s probably because I am not used to spicy Mexican food. The other one just stared at me and said “what do you want me to do about it?” They could really value from learning about customer service. I would not recommend anyone stays here, it was a really bad experience. I tried to get in touch with the manager afterwards, but I’ve been completely ignored. Do not stay here!

Housekeeping staff were marvellous. Our room attendant Norma did an excellent job,

Nothing

Amazing hotel. Great location Fabulous breakfast

Good location, breakfast was OK.

l1st room had terrible smell. Next room was good, but one night heavy thumping from room above Would have liked better choice of breakfast food British style, although i managed to have fried egg, but no poached egg.

Let’s start with location – excellent spot, 5 minute walk from Zucalo, 10 minutes from Belles Artes, and basically in the center of the historic-center. So, that’s good. Be aware that around 5-6 PM most places close down and there is little activity in the evenings in this part of town. However, very easy to take Uber to Roma or any other part with more nightlife. Place is quiet. The room and faculties (other than lack of window) were good. Place is quiet

I didn’t read the “small letters” so I got a room without a window. Maybe some other people don’t mind it – but I really need natural light in my life. The room and faculties (other than lack of window) were good. The Gym was close basically the entire time we were there. There is a restaurant in the first floor but service is slow and the food is average. Breakfast is served in the same place Buffet style. Buffet consist mainly of cooked food, with lots of meat and little vegetables. Finally the for the staff, I’m sorry to say, even after 6 days, didn’t know my name or my room number, and were polite but not “friendly”. The only exception was Luis the “bell boy” who was able to provide some information on excursion around town -thanks!

Great location, modern and new facilities, clean room, great design, excellent breakfast.

The hot water in the shower is a bit slow to start.

Nice facilities: interior design of hotel is beautiful. Rooms are typically comfortable, though some of them only have indoor views. Location in the historical district: the street itself is quiet, only a few blocks from the action.

Service: in general, staff does not have a customer-oriented attitude and seem to prefer hiding behind "rules". In particular, they failed to deliver the breakfast we had paid for. Opening the dining room at 8am is too late a breakfast for customers with travel arrangements. Refusing to provide a partial refund added the insult to the injury. Spotty internet in one of the rooms. Fitness center was locked

breakfast

breakfast

The concierge service really made this hotel special.

Restaurant service could be better and the signing procedure for breakfast could be sped up.

Location, cleanliness, wifi connection, services

breakfast was very poor

I guess, the buffet.

The rooms they gave us were noisy from some generator or outside air conditioning. We changed next day the room but it was worse, noise from pump coming on every 10 min and turning off with a loud bang. The rooms were facing air shaft. Personel on reception should be friendlier. Floor men were nice. I will not recommend this hotel. These rooms should not be rented. And I had asked special for quiet room.