Great location and nice apartment - only drawback was the key access which didnt work for me first time but with a little help from the contact was able to get it woking and access the apartment

maybe explaining the apartment location within the building as it wasn't exactly clear from the information received - however all good in the end with a little help

Very smooth arrival and leaving instructions and process. Great communication form the hosts throughout.

We stayed in hot weather and the one fan available was not enough, particularly as two separate rooms for sleeping.

The property was perfect, very comfortable, modern feel to it.

The beds were very comfortable. Location was good. The keyless entry system was very clever.

The location is close distance (15 mins walk) for the Apollo Victoria theatre and the tube. Quiet street. Backs onto flats with very close residential gardens, with sometimes loud shouting and music, so had to shut the windows. Staff was helpful for checkin, although I did not like the fact I had to download an app on my phone and use an electronic key and download all members ID. Apartment had everything you need for a comfortable stay although did point out to staff after staying here that it needed a good clean and sent them photos of areas in need of attention (did not get a response). This is advertised as luxury, which maybe it is for London, but it was a bit rough around the edges, although this did not spoil our short stay in London. Shops nearby such as Tesco and a chip shop right at the end of the street which was convenient

Needs a bit of TLC, as I imagine it gets a lot of use. Also needs a good deep clean as there was certain areas such as showers with mould and ceiling fan in shower clogged with dirt, also dirty cotton pads left on top of shower cubical from other residents who had stayed previously. Loose electrical socket in the kitchen. Also quite dusty and carpets need a good wash. Iron board was also bent and broken.