Pool was not clean enough to swim in. Film on top, filter didn’t seem to be working. Outside lights in back not working and outlets near master bathroom vanity as well. Grill propane tank empty, we had to get refill ourselves. Hot tub was not really hot.

We were impressed with this townhome from the second we stepped inside the front door. All three floors, bedrooms and bathrooms were spotless. The electric fireplace could use a facelift but at least it worked. The upstairs deck door handles and locks need to be replaced. We were able to open one of the four doors so that was good enough. To the owners credit when we called to help us with the doors they responded by sending a maintenance person literally in 15 minutes. We figured it out before they arrived however. The upstairs windows with an ocean view were dirty to the point of hardly being able to see the ocean. While understand it had recently been stormy I would have expected that part of getting the room ready for the next guests would be cleaning the windows. Again to the property managers credit they acknowledged this inconvenience and allowed us to checkout at 12 the following day instead of 9 AM. The fact that checkout is 9AM is a little silly IMO. Our family of six can take a fair amount of time getting out no less requesting our friends with their families to do the same. A couple other inconveniences but not deal breakers would be the TV’s in the bedrooms and theater room. Some of the bedroom tvs were barely watchable and the channel control was nearly impossible. The theater room remotes, etc., pretty much required a special degree to figure out and quite honestly, we never did. Again not a deal breaker needs an upgrade!

At first the communication was good, but over the weekend when we kept getting emails about being out on Sunday (we paid through Monday), I couldn't reach anyone. I couldn't even leave a message. I reached out through the app as well. The kitchen wasn't equipped as I would have expected it to be. Even though the pool was supposed to be closed, it wasn't covered and it was dirty. The windows were dirty. At first I thought it because they were clouded but they were actually dirty which blocked the view of the ocean. It wasn't horrible but certainly not a top stay.