Riu Playacar - All Inclusive

Everything was wonderful ! Loved it ! Will stay again .Very satisfied .

All was great experience !

Struttura molto pulita ed accogliente

Cibo al ristorante un po’ ripetitivo

Location was good, beach had a lot of seaweed but not the property fault. My only complaint was the alcohol, so bad. Even a margarita tasted so bad

The alcohol for an all inclusive was so bad. They either water it down or add something to it

Room was cleaned frequently and mini-bar stocked with a decent selection of drinks The buffet for breakfast and dinner offered a good variety of food that did change slightly everyday. Italian restaurant was very good

Common areas, pools and loungers need more frequent cleaning. The steakhouse restaurant was bad. We tried the sirloin steak and it was very clear the quality of the meat was poor due to the very high amount of fat and salt used. Reception staff were not helpful due to ranging from lack of knowledge to providing incorrect information. An example is you need to obtain a QR code for friends/family visiting the hotel from outside the Playacar area. In addition the family member that did visit obtained a daily pass to use the hotel facilities. On the last day he was refused access to simply collect his belongings from our room as we did not want to spend 875 MXN to spend 10 minutes in our hotel room.. This added unnecessary stress and wasted time.