Whiz Luxe Hotel Spazio Surabaya

Service personeel Shuttle service Kamer Gaan 1week naar Bali komen daarna terug en kunnen grootste deel van de bagage opslaan in het hotel

Alles was prima

Good location to Pakuwon mall and shuttle availability from hotel but A bit slow response and curvew until 9.30pm with prior booking/arrangements suggested. Received welcome drinks and High-tea which is a plus. My room #1901 with corner view and can see the golf course and mall. Room is nice and spacious. We also got the body-pillows. Beautiful lounge and piano music at reception on 16th floor. Nice bar and High-tea room with the view. Breakfast is good with simple selection. Coffee machine need an upgrade for a faster one because it slowing down and create long queue. Staff members are polite and friendly.

Dirty hand-towel and old face towels on first day. The house keeping said they have new batch and old batch. So I told him not to put the old batch towels as they looked bit tired already. Coffee machine is SLOW.

Location, Lobby design was surpizingly good beyond expectation. Breakfast area design was good. I got some issue with the cleanliness of the bed as there was wood termite droppings (frass) on my pillow, but staff was very helpfull, they change my room. They did not offer to upgrade my room or other complimentary for the inconvenient, perhaps this hotel was not having a high star hotel standard prosedure from upper management/Operator SOP when things like that happend, but the front office&housekeeping were good to prepare another room within the hour. Front office, House keeping, restaurant staff and other staff on the hotel were friendly. Good effort from the staff.

Had breakfast at around 7am, food was a bit below standard. Nasi goreng was very dry, cold, stiffen, hard to chew and taste blend. Some food were also already cold as well. Perhaps need to find solution for that.

Le petit déjeuner était super et la salle de sport c’est pratique, le personnel était gentil

En arrivant les draps étaient sales et le pommeau de douche ne fonctionnait pas. Nous avons dû changer de chambre