It was very nice and the staff was very polite

As soon as you go outside it is in a bad part of town and is very dirty with many people looking to scam foreign guests but that is the case all over Surabaya

De location en de facilities of the hotel. The staffs are friendly and helpful and the breakfast was LOVELY! Free high-tea and free-flow drinks after check in are a big plus at Sheraton👌

The pool-water is too cold even in the afternoon.

The staff hospitality are so good

Everything

Had an excellent stay at this property. Staff were so pleasant that interactions were memorable. Room was fantastic. Breakfast quality and facilities were great. All in all the hotel is amazing value for money.

Nothing at all. Everything was excellent and I will be back.

Most of the time we stayed in Sheraton when we come to Surabaya as the location is adjacent to the mall, make it easy to have rendezvous with friends.

minor defect in the room, such as wall paint peel off, and stain on the floors ( carpet & Tile)

Location is at the city's center

The room I stayed was old. There was a crack on the bathtub. It was obviously seen that the patch work on the bathtub had been done before, poorly executed. The bathtub was still leaking and the surface where the patchwork done was rough and so obvious. There was a note on my room that they were doing refurbished at the hotel and asked for guests' understanding if the works might impact to inconvenience during our stay. During my check in process, the staff told me that with the price I choose I got old room and offered me to move to the new room with additional (40%) price. The price for my old room was already 5* hotel price actually, I don't think it was cheaper than usual. When I asked how would the old room look like at my price, she said overall facilities would be the same but the vibes and tile design would be old, same as the tile at the lobby area. I said if it was only vibes and design looked old, I didn't mind staying at this old room. However, after seeing the bathtub, I was so disappointed. I also had to put extra effort when locking the room door. In my opinion, the room at which I stayed should be closed for guest until it is refurbished. I had stayed at the Sheraton hotel chain in other cities before, but never been this disappointed. The room I had in HCMC had old vibe as well but it was well maintained. Way much much better than in Surabaya.

The breakfast has a lot of variety and the staff are very friendly and always smiling.

It would be nice if there was a desk in the room as I had some work to do on my laptop

Clean, good service all around

Not sure why the Room doesn’t have working desk and I had to request for it. Also there were not enough sockets as well.

Most welcoming and friendly staff, really they were the highlight. Hotel is lovely. Great breakfast. Comfy bed. Strong AC (maybe too strong I had to turn it off!). I'll definitely stay again next business trip to SBY

AC in room was very cold. I prefer 25 degrees and I couldn't get the setting to let the room go above 20 (even if I set it at 27). And it reset to a low setting every time I turned it off.

Location, breakfast, all the employees, bedroom, pretty much everything, especially the employees

Nothing

The room is very nice and the staff all very friendly

maybe can improve the lounge, it’s a bit too simple and not much choices

Location, breakfast, bedroom, staffs all was good

Hotel charged me too early while i am still staying in hotel and more than it should be, 3 days after checked out I stll don't see the refund in my account

We love all minute of our stay.Thank you a lot for high service quality. Excellent staff they remember our name from beginning. Highly recommended...

Nope

We love everything ❤️

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The breakfast buffet has many variation. And juice stand has many kinds.

Bathroom amenity are shortly. I want you to keep plenty of soap in reserve.

This was a return stay and did not disappoint. Great location adjoins the mall with direct access from the hotel.

Everything. We can’t find any fault at all. very comfortable stay. we wished we could stay longer. The staff were amazing. Buffet Breakfast were one of the best. Locations very convenient next to the mall.

Nothing