its an old hotel , but being one of the most well known brand in the world, the service of course lives to its name, room is spacious , staffs are very friendly , breakfast is average.

To our horror on the 2nd day of our stay our room water was brown, we called to complain and they were fast to send a technician in but sadly after 15 mins it wasnt helping , their staff provided with another room next door just for a quick shower as my daughter just came from a swim and her skin are itchy, the new room wasnt much better as the water is still brown, they were quick to give us another room and made sure this time the water was clean, their staffs were very apologetic and handled it professionally , gave us a room upgrade , fruit basket and upon check a cookie to compensate and followed by countless apologies again, again their service is top-notch something you’d expect from a top name brand.

The warmth of the staffs, the location that is close proximity to good food of Surabaya, the cleanliness of the room, and the breakfast selection! Def will be back

Nothing

Good breakfast

Breakfast spread is owesome

Room is very old, carpet is dirty, stains on pillow case. Toilet bidet is disgusting dirty!

Star were friendly

everything! The friendly staff, our room and also view from our room ❤️ breakfast was fantastic.. and many thanks to ivana and dilla from the GRO for helping us a lot ❤️❤️

everything

loud music in lobby that played the same time as music was playing in the main restaurant

Grest location

nothing

Love the room. Excellent service by all the staff - reception, restaurant, housekeeping and concierge.

Nothing!

overall it was great

nil

all the best

Yes