Hotel Majapahit Surabaya MGallery

What a privilege to stay and get to know such an interesting and beautiful hotel. The street was buzzing with youthful energy at night; great options for food, coffee, shopping (all very safe and civilised because no alcohol). Great staff, fab pool - so warm and spacious!

Old colonial style

The most expensive in the area

staff were incredibly friendly and helpful. Rooms large and super comfortable. Grounds lovely. History amazing

Nothing I can think of

nice architecture, garden, and historical place. the bedroom is also spacious.

I would like to raise a concern regarding how a very minor incident during my stay was handled. There was an accidental menstrual stain of approximately 1 cm on the bedsheet and mattress. I understand that stains may require cleaning, but I was surprised to be told that this was considered “damage” and that I would be charged IDR 500,000, with the explanation that the mattress needed special cleaning and the room had to be closed. I found this response highly disproportionate, especially from a 5-star hotel. I eventually cleaned the mattress myself with warm water and tissue, and the stain was completely removed. I also asked the bedsheet to be returned to me for cleaning, but they didnt returned it. What disappointed me most was the lack of communication and the tone of the staff, which felt rather accusatory, as though I had caused a significant inconvenience. There was also no prior discussion or clear information regarding the IDR 500,000 charge. I believe the charge is excessive for such a small and completely removable stain, and I expected a more considerate staffs approach from a 5-star hotel. Thank you.