The room was comfortable but there were constructions everywhere in and out of the building. It did not look like it was ready to start the business yet but they did.

Under Renovation as of Jan 2024. There were signs of construction in the parking lot and around certain areas of the property. The rooms were clean and the beds were comfortable. The shower room has no door and so water tracks into the main bathroom and on the bathroom door. There’s a towel for the floor for convenience. Located in central Tumon, this hotel is a convenient walk or drive to amazing shopping and restaurants. A lobby bar or cafe in the hotel would be a bonus when the renovation is complete.

It was my 2nd stay in this hotel. I was hoping that there would be towel hooks in the bathroom but still none. I also hope that there would be a cafe to order some food and drinks from.

Staff not much knowledgeable to help tourists

Clean and the shower was nice

Clean and good location. Friendly staff.

We were disappointed at the quality of the hotel. The description claimed the furniture was brand new, but we had a stained couch and one of the beds was ripped. The room had rotten or mildew smell the entire time and they did not actively clean our room or bring fresh towels. The phone and the TV did not work when we got into the room and had to call maintenance several times. The front door would also not shut all the way. There was also a blood stain on one of the master bedroom pillow cases. They showed pictures of a spa on the website and there is no more spa connected. The pool has no shade. And the facility itself is run down despite being brand new. The staff were slow and undertrained when we had maintenance issues. There were no dressers and the closet space was too large, but not functional because there weren’t enough hangers or areas to hang longer items of clothing. The parking lot was very small and was connected to the buffet next-door so on evenings when we would come home later, we had to park in a dirt lot. We will not be staying there again.

Common areas were dirty and just made me feel really dirty from three moment I arrived. Elevators are dirty with hand marks and smudge marks everywhere which are not cleaned. Hall ways on my floor smelled. Room floors felt ummopped. From the pictures the rooms look renovated which they are but just cosmetic upgrades... Still felt old. No hot water in the showers so me and my 4 year old has to take quick cold showers. Pool was dirty with a lot of bugs floating around. My kids was modified so I had to pay for a day pass at another hotel to use their facilities. The staff were mid. There was a really nice gentleman the day I was checking out who was really talkative and kind. The other Lady had zero personality and was not very warm or talkative. I think people at the front desk should really make more of an effort to makes their guests feel welcome. Overall, the hotel felt like a 4* hotel in Cuba... So in other words about a 2.5/3 everywhere Else. The good points are the price and location but I words much rather pay more to stay in a nicer hotel. Will not return.

We loved the spaciousness and moderness of their suites. Perfect for family.

All good. Clean

It was nice and quiet, but it would be even better if alcohol was sold in the hotel shop

good

Great hotel for the cost, don’t let the renovation turn you away.. could use more soundproofing and boosting WIFI but other amenities are great and staff are friendly!

My recent stay at this hotel was generally pleasant, but two areas stood out as needing improvement: the bathroom and the outdoor structure. The room itself was comfortable and well-maintained, but the bathroom had some issues. There was no shower door, which made it challenging to keep water from splashing everywhere, and the water took an unusually long time to heat up. Outside the hotel, the outdoor structure appeared weathered and dated, diminishing the overall appeal of the property. While these issues didn't significantly disrupt my stay, addressing the bathroom and outdoor structure through renovations would certainly enhance the guest experience. A modern, well-equipped bathroom with proper fixtures and a faster hot water system, along with an updated outdoor area, would make this hotel a more attractive and enjoyable destination for guests. The staff at this hotel were truly amazing. From the moment I checked in, their warmth and professionalism shone through. Their dedication to customer service made my visit all the more special, and I truly appreciate their efforts. Kudos to the exceptional staff at this hotel!

The staff ( Jamie Ann) was particularly attentive and very helpful. Despite our very early morning arrival, she welcomed us warmly. The hotel room smells good, is very clean and has ultra comfy beds. The bathroom is clean, however there are no wall hooks or towel racks to hang used towels. Basic amenities (soap, shampoo…) are provided. I suggest the roof of the driveway be fixed so that the guests dont get wet when alighting from the cab (it was raining during our stay). I hope in the future, breakfast can be served. Because the location of the hotel is great, there are a lot of restaurants near by so it wasnt really an issue. There is a 24 hr convenience store right in the hotel which is a great plus! Overall, it’s a hotel where you get your moneys worth. Id stay here if I go back in the future.

Parking is my problem over the weekend especially at night, I’m glad the staff helps me to find one.

It is very kind of hotel staff!. But, the surroundings of hotel are messy.

It was amazing, I had to be there due to the lost of my Father and knowing I did not have to worry about my hotel stay .

Very very good. A modern hotel for all travelers and locals.

Excellent room. Free air port shuttle service is great!

A newly renovated hotel right on San Vitores Rd. Stayed here for two nights and the price was pretty reasonable comparing to other 5 star hotels. My arrival time was at midnight and this hotel has 24 hr front desk service, so no need to worry about missing the last check in time. Staffs were pretty friendly and helpful. This hotel has a pool (family friendly) and a gym and doesn't have any restaurants, but famous ramen such as Fujiichiban, Menkui is just about 3 minutes walk distance. Definitely visit Fujita beach (less than 5 minutes walk), the sunset is absolutely gorgeous! Downside: the sound proof isn't that good while I can hear people walking down the hall. But it didn't bother me a lot. Could install some hook in the bathroom. PS: Taxi from the airport to the hotel is 25 USD/one way and it's about 5 min drive. When checking out, you can also ask the front desk to reserve a taxi for you.

Good location close to everything. Staff was great and greeted us on our way in and out. Staff also met all requests we had. Our bathroom in room 3112 had no towel racks or anyplace to hang wet towels after shower. Grounds surrounding hotel were unkept and overgrown. I'm not sure if the hurricane that passed last did some of this or if it always looks that way.

Nice small hotel. Loved the service and friendly staff. 24 hour convenience store right in the hotel lobby!

Hotel is Very Clean and Service are awesome Except Hotel seem still in Process of renovation , confusing for main entrance because front of the hotel are closed you my think its out of business , I had to figured out that back was the main entrance

Clean, smells fresh, beds and linens feels clean and comfortable. Shower pressure very good and toiletries in abundance

Close to the beach and convenience stores amd restaurants. Right in the touristy area but reasonably priced with good amenitues. Newly renovated.

The property appears to have recently been refurbished and there are still some unfinished areas. But the room was clean and modern, and all facilities worked well.

Smartly refurbished room and comfortable bed. However, hotel lacks facilities. It doesn't have a restaurant, so can't get breakfast in the morning without a 5min walk down the road to the "Kracked Egg". Therefore, I think it's over priced for what uou get compared to other hotels in the area.

I enjoyed my stay at Hotel Tano. Room was very clean, staff and management were friendly and very professional. I gave four stars for the area around the property only because at night there wasn't much light around the parking area. I'm not sure if that was due to any damages that may have happened to the lights outside or not, but more lighting in the parking area would be a plus.

The stuff at reception was nice. It’s quiet, comfortable, the only thing is they renewal , so taxi driver doesn’t know the name of Tano hotel. You have to tell them that pacific hotel.

We liked the friendly and kind staff. The hotel is relatively brand new so sometimes we had trouble telling the location to drivers, who didn’t know the name of Hotel Tano. I hope this hotel gets known.

parking and it was tricky looking for the hotel.