Heart City Rooms

Poloha, vybaveni, pomoc při nočním příjezdu

Společně prostory, na Sicílii ovšem všude obdobné...

Da receptividade, limpeza e localização (não se assuste com a parte externa, pois na Catania é assim).

Nada

Clean comfortable room close to the train station and not too far from the historic district

Lots of construction around the building

I was late for check in due to traffic and the landlord waited for me even exceed the check in hours. Breakfast was not included but free coffee and snacks were offered for free. The coffee was excellent!

I reserved the facility with filter 24 hours receptionist, but it turns out it's not. The landlord promised and was on call though. During the 3 days of our stay, we didn't get any chance to meet the landlord in person, so we failed to get any help on practical problems (like how to read the parking sign, how to pay the parking fine due to wrong parking, etc.), not to mention to receive any general information about the city from him, which usually the landlord would be happy to share. We tried to call but for the landlord, it's difficult to understand those questions in English via phone - so basically, no information, no help, only rooms. Another thing is cleanness. Until we come back to the room the 2nd day, we got to know that the clean lady was not coming every day. So we have to use the dirty towel for the previous day (we were given only 1 set of towers). If that's the way, it should be put clearly on the hotel information, and should reminder the guest when they check in. Also the bathroom is not very clean. The clean lady came the 3rd day, change the tower, but didn't replenish the toilet paper.