Cardedeu Coatepeque Hotel

Good hotel, probably one of the better hotels in this area, value for money, good parking facility next to hotel, friendly and helpful staff, good facilities and excellent location with great views and direct lake access. Hotel has a small restaurant for breakfast/lunch/dinner, however also a good dining option in the La Pampa restaurant located next to the hotel.

Room set up could be a bit more thoughtful, eg. there was only main ceiling light in the room, i.e. no bed light or stand alone lamp, in case you don't want to have the room full of light in the evening. Room has a nice balcony, unfortunately it had only 1 not so comfortable chair. Two comfortable chairs would be excellent to enjoy the great view of the lake. In the booking information it is not clear that some room options are not located close to each other, so when you book more than 1 room as a family, it could be that the assigned rooms are quite far apart or even accross the road. Fortunately, this was resolved at the check-in at no additional cost.

- instalaciones immutabile bonitas con una piscina perfecta - las vistas al lago son increíbles - la habitación es muy bonita - la cama es muy nueva

- nos dieron las toallas sucias, las devolvimos y nos dieron otras que están también sucias y al recular la respuesta fue: pero si la mancha no es muy grande - el desayuno es malo, pan con mantequilla y fruta muy malla - no tiene nevera - por la noche hay un ruido en la habitación que contrasta con el silencio del lugar y da problemas para dormir - pregunté al personal por la subida al volcán t nadie nos contestó - prohíben entrar agua o comida pero el servicio de Bistro es hasta las 19h

we loved the location on the lake, theviews and the rooms. The highlight for us was relaxing in the pool after a long day of sightseeing. We also love the proximity to other restaurants. The breakfast was also a bonus!

The beds were very hard and uncomfortable. I wish there was a mini fridge in the room to keep things cool. My biggest issue was that the property on the Hill (Cardedeu) had a wedding on Saturday evening and music was extremely loud until midnight. It kept us up as it reverberated into the room. If you had kids or a baby, you would be miserable. Not sure if they will tell you, but check to see if there is an event at their other property prior to booking

An exceptional stay! The staff delivered warm service in the hotel, and the modern facilities exceeded my expectation. The stunning lakefront view is amazing.

Still a lot of room for improvement in the booking experience. I sent three messages over the course of a week, but never received a response. I called them from overseas to the contact phone number, but this was never available, and when I contacted the main office, thet promise to contact me, but no response neither. It seems that platforms like Booking.com are not their strength.