Pullman Singapore Hill Street

The hotel was in an excellent location with lots of eating places and. Metro station nearby. The pool was great and the room was spacious and lovely.

Breakfast has an excellent selection but it was very busy.

Personal attention, honest attention, good communication, location

Facilities around the swimming pool, lounge bed and table in water is not practicable, also unsafe situations near swimming pool rest area where you can misstep easily and hurt yourself. Inconsistent quality in the lounge.

The hotel is in the heart of the city, everything about this hotel was great and it was a pleasure to choose this hotel for my trip.

The bathroom had a very bad smell coming from the drains, this is not something I would usually deduct a point for but this time the smell sometimes became overwhelming and I didn't even want to use the bathroom. This was sadly the only problem in an otherwise magnificent stay.

Overall, I had a pleasant stay. The room was very clean, and both check-in and check-out were quick and efficient. I especially appreciated the housekeeping manager, who took the time to ask for feedback about my stay and genuinely cared about improving the guest experience. The location is also excellent. Close to public transport and shopping, making it a great choice for first-time visitors to Singapore.

While the hotel itself was comfortable, I was disappointed with the F&B service, especially considering this is a five-star Pullman property. During my first breakfast, I had trouble using the coffee machine. Another guest also tried to help me but couldn’t figure it out either. I asked a waiter if he could assist me, and his response was, “I’ll show you just once,” delivered in a dismissive tone. As it was my very first time using the machine, I found this comment unnecessary and unwelcoming. In hospitality, guests should feel comfortable asking for assistance, especially when using unfamiliar equipment for the first time. Another disappointing experience happened one evening. I arrived at the rooftop bar at around 11:10 p.m., shortly after it had closed at 11:00 p.m. I completely understood that the bar was no longer serving. I politely asked whether it would still be possible to buy a bottle of beer to take to my room. The answer was simply, “The bar is closed.” While I respected the closing hours, I would have expected a more service-oriented response, such as suggesting room service or another option if drinks were available elsewhere in the hotel. Instead, the interaction felt dismissive. Neither of these situations was a major issue on its own, but together they left me with the impression that the service lacked the warmth, attentiveness, and proactive approach I expect from a five-star hotel. Unfortunately, because of the F&B experience, I don’t think I would choose to stay here again.