Hotel Goldener Stern - Self check-in

Location and cleanliness

Self check in.

Property was well located

The carpet was badly stained and dirty, the shower needed repairs and the pillows need replacing

Very well located in the beautiful town and affordable compared with most properties

Room a bit small to navigate around and not a lot of pillow to get comfortable on. Not keen on self check in and our, nothing like a person

Location is good, close to restaurants and attractions. Beds are comfortable. We got a discount pass to go around the city. There is a carpark on the other side of the road that costs 35 CHF per day.

The self check in is very complicated. You have a touchscreen to fill all your information in. Some people were having challenges and there was no one to help them out. Also you have a "self-service" station where you can take extra pillows and blankets but it was empty and again, no staff to ask for anything. The quadruple room is VERY SMALL, the beds are basically tied to each other and there is no room for luggage, just the small ones like backpacks. From the photos you can't tell how small they are. They have a room for luggage downstairs but it is inconvenient to go downstairs every time I need something. The lift is small and only fits one average adult each time. Also there was a broken glass in our room put there as clean one. Could be dangerous if we were not paying attention. It is definitely disappointing to stay in a "hotel" and not have any service provided.