Exceptional hosts

Needs some renovations- walk in bathroom.

Place was clean, safe and good value for money and we could communicate with the host easily and get assistance quickly. The dogs were also well behaved and provided a sense of security for our stay.

Location later sent via Whatsapp was further from the pinned location on the app which was a bit of an inconvenience as we needed to be closer to town otherwise nothing to complain about.

Tea, coffee, milk available Well welcomed

Toilet door entrace could have been inside

The place is okay. The outside bathroom was not a train smash for me. The room was spacious, the blankets were clean and very warm, i also liked how quiet the location was.

I booked the accommodation during the day as an emergency, following the sudden loss of a family member. Immediately after booking, I tried calling the host for directions, but the phone was switched off, and they were completely unresponsive to my messages in the Booking.com inbox. Because I was unfamiliar with the area, I needed to speak to someone for directions. To make matters worse, the location provided on the app led us into the middle of nowhere in total darkness. I had been trying to locate the place since 7:00 PM and only managed to locate the place at 11:00 PM! thank God for a Good Samaritan who eventually helped us find our way. When we finally arrived, the gate was locked and there were dogs. I have a severe phobia of dogs, so we stayed in the car and called the host repeatedly, but there was still no answer. Because it was 11:00 PM, the host wasn't responding, and there was no intercom, we finally decided to hoot out of desperation. After making us wait for 10 minutes, she eventually opened the gate. She was furious that we had hooted and claimed we hadn't booked at all. I assured her that we did. Throughout this entire exchange, she spoke to us from inside the house while i remained trapped in the car due to my fear of the dogs (my nephew had to walk to her with my phone). She then simply handed us the keys and told us to "figure it out ourselves," without explaining where the room was or which key to use. All the while, the dogs were still roaming outside. Her only concern was the fact that we had hooted, showing absolutely no regard for how unsafe we felt, stranded in an unfamiliar area, waiting outside in the dark with zero communication from her. She mentioned she was robbed but surely this was no reason to project it on us. We were clients that paid to sleep, I sympathise with her experience but I would not be booking with this place again.