No. 30 Knightsbridge

Location, staff , clean

Nothing

Location Cleanliness Friendliness of staff

Some of the facilities were a little dated

The location is very good and the team are very efficient and super friendly. Merry and Tony are brilliant.

The entrance ought to be the ballroom, has a much better wow factor and the room could do with more plug sockets.

The decor was lovely. Staff some better than others. Location for our stay was great.

When we arrived, we did not get the room I had booked. It was suggested I should ask for a discount, as they had no other rooms available. I said I did not want a discount, just the room I booked. I spoke with Jemima, and she was extremely helpful! She called me and said they had found a room or alternatively, they would issue a full refund. She convinced me to stay. The new room was nice. But if being really picky, there was no power at the beside tables. There was a roasting hot bathroom radiator, that could not be turned off and it was in the middle of a heatwave. We just kept the door closed. To be fair, perhaps those things could have been resolved but it did not bother me enough to ask. Bar staff could not speak english. On our return one evening my partner asked for a bottle of red wine. Our bad, as we should have picked from the menu, but thought it was a bit cheeky that we had been given a £90 bottle. When many were much cheaper. Lastly I think some families are living there. The room next to us had a family who were in and out all day, with the door slamming relentlessly.