Grand Villa Laguna

1. Staff - customer service is superb. The staff accommodated almost all our requested support.

2. Facilities - the room where we stayed (Dormitory) is quite outdated/old. The rest room are fixtures are not all fully functional, no water heater, there are broken tiles, faucet leaking, wardrobe cabinets are quite old. Door knob and keys are quite old and difficult to open/closed. Airconditioning unit is underrated for the size of the room. Lighting fixtures are insufficient making the room quite dingy and scary. We didn't swim so never had the opportunity to see and rate its facilities. Common restroom located near the reception area is quite outdated/old. 3. Cleanliness - passable 4. Comfort - I would base my rating of comfort in terms of the room were we stayed so the facilities can do more improvement to make it comparable to value for money. I mean the room rate; you can have the cozy and comfort as what other resort has to offer for the same amount. 5. Value for money - the rate is quite expensive viz-a-viz to other resort given the same amount, facility wise and amenities. Others can offer free breakfast included in the room given the room rate. 6. Location - is outskirt and far from city proper but I like it. Only that the local area has no commercial establishments (aside from a nearby convenient store) where you can buy essential things in case you forgot to bring one.