The hotel territory is outstanding! Breakfast, amenities and facilities were on top! Old money vibes. The only area for improvement is more soundproof walls in the rooms.

This was a lovely hotel, with Katia ( the Hotel Manager) present and regularly asking if everything was satisfactory. The building , the rooms , spa and indoor / outdoor pools : all beautifully maintained. The breakfasts were wonderful ( cold buffet but also choice of omelets, eggs Benedict etc!) Dinners at either the golf club or Oxalis dining room very good . For us the outstanding features were the fantastic Palheiro gardens …..& the exceptional friendliness of all the staff ( Sonia, Mario, Ed just to mention a few !)

The hotel natural estate was beautiful, the grounds were in there own gardens , the staff very friendly , everything so clean and helpful. Everything was exceptional. The restaurant was very interesting and good , breakfast was so delightful with all the fruits and choices to eat. It is a 5 star excellent hospitality. The outside pool was lovely as well as indoor spa. Not hot but refreshing.

If it’s your first time in Madeira I’d suggest staying somewhere in city center, it takes 15 mins to get to this hotel. Very nice property and amenities. The staff and service is weak , shortage of staff. The breakfast buffet for a 5 starvhotel and the price was so weak as weak.