Nice communication with Rita, all the best for your dogs. Ulrike, Caroline & Götz

Charming location. Friendly staff. Beautiful property.

Charming location. Friendly staff. Beautiful property.

There were simple comforts which were missing that could have made this a far more comfortable stay. I am by no means a high maintenance guest but I do believe in the philosophy of nothing ever being too much trouble and giving your guests a warm welcome into their temporary home. This just didn’t feel the case here; a couple of requests were brushed aside and ignored (more candles for load shedding, fuel for the fire on a wet miserable evening - granted it was summer but it was 16 degrees, load shedding was happening and it was pouring with rain so if we want a fire we can have a fire…right?). The furniture was quite old fashioned and mismatched, the “complimentary” milk and coffee equated to enough for a cup, there wasn’t a shower curtain…small bits add up. On the last night when we saw the manager it wasn’t a question of “have you enjoyed your stay” but more “what time are you leaving”. And despite paying in full weeks in advance and showing proof of that, I’m still being questioned about the outstanding balance. It just didn’t feel remotely like we were welcomed as guests but were more like an inconvenience. Equally don’t be fooled by the pics, it’s pretty but you are on a main road sandwiched between traffic and the tram, not peaceful at all. And if you’re scared of dogs just avoid - four very vocal and aggressive dogs which were fine in the end but the kids were scared of them. I won’t stay here again, sorry hosts but for Franschoek you have to up your game.