Hotel Indigo Bintan Lagoi Beach by IHG

easier light switches in the room

This is a beautiful property, very new and clean, with a contemporary design that centres on the clean and dreamy beach. Staff are very helpful and friendly, good enough to rival their counterparts in major destinations like Bali. The hotel hosts several activities across the day, with variations daily, but it's a pity these are not advertised widely across the resort as it would definitely give a livelier vibe. There are some void areas with seating below certain blocks but these seem quite pointless, and I think the property would benefit if these areas were occupied by more colourful and vibrant features such as koi ponds, snack bars, experience zones etc. Most of all, the stay would have been made perfect if there was a wider variety of food available. Unfortunately, the restaurant doesn't manage to escape Bintan's seemingly underwhelming f&b reputation. Food ranged from tasteless to mediocre, with no standouts to speak of. A pity as we loved the whole place, especially in comparison to the noisier and more enclosed Holiday Inn next door. Would love to return to Indigo in the future, but the lacklustre food would be a major hindrance in our considerations.

Very modern, well kept spacious property with very friendly and hospitable staff, who go out of the day to cater to personal needs.

I fell in love with this hotel. I cant wait to stay there again. Everything was perfect. Best experience ever.