Alena Boutique Hotel

الهدوء الغرف واسعة النظافة موقع الفندق ةل شيء يمديك عليه بدون سيارة

لا شيء

The beds were comfortable, the staff were friendly despite some English limitations they were human and professional. It was easy to walk around the place

There was no restaurant for room service. Swimming pool was small.

The room and beds were very comfortable. The breakfast was nice the following morning. The staff were lovely and made us feel welcome. We only stayed for one night here - family of 5 and it was really good for our visit. Overall it was very clean (room, bathroom etc) it was only a minor thing but the floors had obviously not been brushed / mopped as evidenced by our feet! From a location perspective it’s a short walk down to Aqaba Fort - less than 10 mins. There are properties closer to the fort and shore line if that’s something to consider.

Nothing

The staff is very polite and helpful whenever you request anything. They try their best to satisfy your request with the available resources.

The facility by itself does not qualify to be rated 4 stars. It's fairly 2 stars or at most 3 based on my previous experiences. Following are some points backing my statement: 1- The bedsheets were most probably not replaced before we check in. There was hair on it. 2- The room is so tiny. 3- The bathroom and shower design is a catastrophe. The bathroom becomes all wet no matter how you try to avoid getting water outside the shower zone. 4- Towels supply is extremely scarce. For two persons, we were barely having a small towel for the feets and two mid-sized ones for shower. Forget about a hand towel and just use one of those you used for your body. To be fair, the staff were willing to provide towels but seems there are no enogh quantity. We once asked to replace the dirty ones and had to wait a couple of hours because there was no clean ones available. Note that you have to sacrifice one towel getting drenched to remove the water from the ground. 5- Girls bring your hair conditioner with you. 6- The air conditioner was noisy and the power socket on my side of the bed was not working. 7- The breakfast is not on the rooftop as advertised. You reach the entrance of the nearby Ailana Hotel from the basement of Alena for the breakfast 8- Although satisfactory, the breakfast items are expected to be better for a 4 stars hotel. Processed cheese only (except feta which is a low quality kind) and meat-based items are almost absent. Only twice during our stay there was a sausage based dish. The rest is cooked tomatos, mashed potatoes, eggplant, etc. 9- The stairs look like the hotel is still under construction. The glass façade seems never been cleaned. 10- The pool on the rooftop is tiny. Suitable for a couple of adults and a few kids.