Park by Clover Nişantaşı Harbiye Şişli

Hotel location is very good, close to the subway and there is lots of restaurants, cafe and shopping options around. My room and the bathroom were very clean. Bed was very comfy and the wifi was good. The breakfast was not special and it does not align with the hotel quality, it needs to be improved. Overall, I had a comfortable stay.

breakfast was not good and had not variety.

Proche des transports tres bon qualite prix personnel aimable petit dejeuner varie

Une pente pour arriver a l hotel

We had a wonderful stay with our family. The hotel was very clean and comfortable, the location was excellent, and all the staff were extremely friendly, polite, and helpful throughout our stay. We have visited Istanbul many times, and this was honestly one of the best hotels we have stayed in.

There was nothing important that negatively affected our stay. Any small issue we had was handled professionally and with great understanding by the hotel team, which we really appreciated.

I would like to make a complaint regarding my check-in experience at your hotel on Saturday night. I arrived at the hotel very late, almost at midnight, with my two daughters. After the receptionist gave us the room cards and we were heading to the elevator, she called me back and said that my booking was only for two adults. I explained to her that I had booked the room for three adults. However, she continued insisting that the booking was for only two adults. As we were extremely tired after our journey, I asked her what we should do. She told me that I had to pay extra money. I showed her the message confirming that I should not pay any additional charges, but she ignored it and continued insisting on extra payment. I asked if I could speak with the manager, but she replied that she was the manager. Because it was very late and we were exhausted, I did not want to continue arguing or create a bad situation. I asked how much I needed to pay. First, she said 20 dollars per night, then changed it to 20 euros per night. In the end, I paid 55 euros . I believe this extra charge was unfair, and I would like to request a full refund of the 55 euros I was forced to pay. I would also appreciate it if you could investigate the receptionist’s behavior and handling of the situation. I look forward to your response and a resolution to this matter.