Fairmont La Hacienda Costa del Sol

The property is beautiful , the room were kept extremely clean , maid excellent as was front entrance staff and desk staff excellent as was the breakfast staff

The service in the bar was terrible, did not seem to want to serve, just close up even though we were staying at the hotel and was part of a large wedding.

The location is good, it’s hilly but golf buggy’s are available to the beach and back. Facilities are good, the little extras are appreciated water is given plentiful. No need to beg for a human right unlike other 5 star hotels and resorts. The same for toiletries these are provided secured to wall in pumps, La labo rose smells amazing. Breakfast was served until 12, which was a game changer for us, it was also fantastic. They don’t clear up whilst guests are still eating, before closing they gave you a heads up 10 mins before to go get anything you need. Our son was approached to make his own pizza in the Italian restaurant, he loved this and it was actually very tasty. The approach is now very rare in several luxury resorts, this stood out for us & much appreciated. All of the staff were happy to help, went a step beyond! Some of the best polite happy well trained staff we have had the pleasure to meet. A breath of fresh air in modern day poor service.

The spa was lacking in facilities only one working sauna. Our son who is 9 and a regular sauna plunge pool user was not allowed to use the facilities at any time. The beach bar restaurant needs reviewing, the food is very poor. We had undercooked cooked food, and the rest very bland. The service here was friendly but very slow and some of order did not arrive

Excellent location. Beautiful views. Very comfortable rooms. Lovely design.

Food - average at best. Disappointing. Lack of choice; and if menu is so limited, the quality should be better. Service - absolutely disorganised staff. Poor communication throughout between staff, at restaurants, at pool, at reception. For an international 5 star brand, completely amateur.

La infraestructura del hotel. Y su ubicación

El servicio y la limpieza.