The Old Mill Hotel

Breakfast was excellent with very good attentive service. The position of the hotel is quite charming with the attractive waterfrontage and closeness to the city itself despite its almost rural setting.

I found the bed a little uncomfortable and as we were just above the bar it was a little noisy at times.

Location was great and a friendly place to stay

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We've stayed before and love it there. Unfortunately the town path was closed so a much longer walk into Salisbury

Room was a bit noisy from the noises coming up from the bar below (you could here every word people were saying)

Staff were excellent, food was lovely and room was great, location fantastic. A lovely view overlooking the pond. Very handy for Salisbury races too!

I phoned the day before to ask if I could check in an hour earlier than the norm as we were going to the races. I was told that they need to check with housekeeping and would call me back. They never did. Arrived at the hotel the hotel and again asked if an early check in was possible as nobody had got back to me. The young lady said she was aware of our request and needed to check with housekeeping. No problem, we had a very nice lunch then at 2pm I again asked if we could check in again to be told by the same young lady that she needed to check with housekeeping! 15 minutes later she comes back and tells us we can check in. Great, so of we go to the reception, check in 45 minutes earlier than the normal check in time and were then told that we had to pay a £15.00 early check in fee!!!! Absolute liberty, at no time was this ever mentioned not at the time of booking or when I asked for early check in. In forty years of using hotels across the world I have never been charged to check in early. After paying £144 and spending over £70 on lunch this was an insult. Also the parking is a joke, the car park has 12 spaces none of which are reserved for hotel guests so we had to park up the road. A shame because the hotel and bar staff are great.