Very spacious

Price much too high for the quality standard given

The staff, they are the main asset of the resort, without them this place would be deserted. Nice scenery driving in, well kept gardens, security, the golf cart that picks you and your luggage up and takes you to reception. The size and space of the villa, the garden space and the privacy you get. The bathroom to the master bedroom is massive! the roof terrace. The tree in the middle of the villa. the housekeeping team are excellent, the restaurant guys are very good, breakfast, lunch or dinner, they look after you properly, nothing is too much to ask, very polite and courteous, been trained well. the fresh food they make to order is amazing, compliments to the chef! Its a very peaceful and tranquil place to stay. The beds are good and the sheets and things are very clean and comfy.

This is one of them places were the pictures make the place look better than it actually is. It probably was really nice when it was first built but it has just been let go. The main reception area is a bit dull and gloomy, needs a refurb. The place looked deserted when we first arrived, no one around for breakfast, lunch or dinner which we found a bit odd. The villa we were given (87) is tired, needs complete refurbishment, I asked to look at another villa when first arrived to see if there was any difference and they were similar, maybe that’s the theme they are going for but for a 5 star resort you expect it to be pristine, maybe someone needs to review their 5 star status as they do not offer services that a 5 star should. the cupboards are old and dirty, wood is rotting away at the bottom of some. There are ants everywhere, especially in our bathroom! also they have removed all the Muslim showers to clean yourself with, not sure why. Power in the shower is very weak, getting the AC/heating to work with their old thermostats are a nightmare to use, needs updating. Some of the bathrooms smell like sewage. very basic utilities in the kitchen, no washing machine etc, no hand towels or napkins/tissues anywhere to be seen. the dish washer leaked randomly when we didn’t even use it, we called three times to get someone to mop up, no one came. The swimming pool is like an ice bath, they really need to look at heating the pools, they also get very dirty very quickly with leaves, dirt and insects. No sun loungers to chill on. On check out the housekeepers said they were missing two towels?? made a big deal about it, told them they could check out bags if they wanted because we hadn’t taken them, after a few phone calls they let us go?! bizarre, never experienced that in my life. maybe shouldn’t have left them a big tip in the end. If you are going here thinking this is a high end 5 star resort, it definitely is not and you will be disappointed.

Great location, very helpful staff, lots of space and good amenities.

Kitchen could have been better equipped but in the end we didn’t need to use it as service to room was great

Great place to stay. Very large 2 bedroom villa. Kept nice and clean. Overall a great place to stay. Staff very friendly and helpful.

Only downside for us was the pool was shadowed by another villa and there was no direct sunlight over it. So it was very cold when in the pool. Maybe they need to look into heating the pools in the non summer months. Also the location is quite far from the main area and taxis are very expensive there..especially the grand taxis if you have more than 3 people travelling.

old furniture towels are very used and not so clean borken closet ants everywhere i booked 3 nights and i checked out after one night only

Location

Kitchen so bad

privacy and food was good. breakfast was nice and lots of options. Staff was helpful. pool was nice and clean.

We had an AC problem that took them 2 days to fix in the peak of heat and took a lot of time from our vacation time. Kitchen wasn’t fully equipped. Need to buy more serving spoons for breakfast. Still expensive for what it offers.

spacious villa and nice pool with lots of privacy. kind and helpfull staff. breakfast was good.

food ordered from the room service menu was overpriced and not tasty. Don’t recommend the snacks , pizza or burgers from the menu.

Large suite.

Suite had a very foul odor. The suite and its furniture was worn and the space generally needed repairs and attention.

A lot of things are broken in the villa... the maintenance is not done properly.

All employees are friendly

Piscine

Ok

Everything at this property is amazing. We booked it mostly for the privacy of the villas and spacious rooms, but we were surprised with the location and service.

Nothing to dislike.

Pretty good value for money when you are a group of friends in Marrakech ! The location is good, to go out and do some sightseeing. The rooms are spacious and comfy. Staff is very reponsive

The villas need some refreshing (not the same standards as when we used to go to Maaden a few years ago). The food is ok but could be improved

The villa was fantastic. The garden was great and very quiet.

The signage inside the resort can be much better, we went around to find the reception. The finishings/maintenance inside the villa can be improved.