TownePlace Suites Longview

Well kept and pleasant

It was all good

breakfast was ok, good coffee, juice machine was broke. good location,

shower was terrible, lack of hot water and very low water pressure.

The rooms were thoughtfully designed and were set up like a studio apartment. Nice amenities. The lobby and gathering area were spacious and they had a map on the wall to indicate where nearby attractions and eateries were. Breakfast was hot and there were several choices of hot and cold offerings. Check-in with Colton & Jamie was welcoming and pleasant.

The property was new, clean, and the front desk evening manager was very helpful.

Although the property was paid in advance of our arrival, upon arrival the evening manager indicated that the voucher card # provided him by Booking.com was declined. So, had to contact Booking customer service directly to resolve the matter. It appear as though Booking had erred and corrected the matter, although we incurred approximately a 10-minute wait before we were formally admitted to the hotel property. An inconvenience and somewhat embarrassing to us. The hotel evening manager was patient and respectful throughout settlement of the booking confusion.