Ballena Regency

Staff very friendly and helpfull

An unforgettable stay with top-tier service. Ballena Regency is a true gem in Mirissa, and we cannot wait to return! Highly recommended!

Fantastic location, easy walk to Mirissa Beaches and local restaurants/shops. Large room with a decent balcony, comfy beds, huge breakfast and very friendly staff.

Corridors look a little tired, but rooms good. No chairs on the balcony.

Room Facilities- The rooms were spacious The rooms had a huge balcony where you could have your morning tea / coffee Washrooms had 24/7 hot and cold water Location - The hotel is located at a 5min walk from the beach. Swimming Pool - The hotel has a nice swimming pool. We did not use the pool but it was a well maintained one. Beach Towels - The hotel does provide beach towels

Customer Service - When we arrived the Hotel Manager was not around. But the staff was not aware which is the room assigned to me. They took us to 2 rooms before giving us the key of the 3rd room. This entire process took 30mins+ which was annoying to start with. Room Maintenance - The 2nd room that was assigned to us - The AC was not working, Washroom Washbasin was constantly leaking, and we were suggested to change the room and to go to the 3rd room. Charging for Drinking Water - Across my stay in Sri Lanka every hotel whether a 3star or a 4star provided 1.5 to 2 liters of drinking water for free on a daily basis as we were a family of 3 travelling. Here only on Day 1 they provide free drinking water and start charging you rom Day 2. After a bit of debate, the manager agreed to give it for free, but this ideally should not even be debated.