Mercure Melbourne La Trobe Street

Location good, with enough seating. The spread was good but could perhaps have a little more variety in the meats and cheeses (though I can guess that perhaps the norms in

It was good.

Bathroom lovely and new, good location in the city

Thought I had done an online check in, but it isn’t really a check in, so maybe should just send one less email. Otherwise property was great.

Perfect location for events at Marvel Stadium.

Nothing

Cleanliness

I tried calling the receptionist four times at different times throughout the day, but no one answered. I needed information about the parking options and flexibility available so I could plan my visit properly. Because I couldn't get through to anyone, I had to leave my car at the station, which was not my preferred option. When I arrived at the property and asked why no one had answered my calls, I was simply told that everyone was busy. In my opinion, this is not an acceptable level of customer service. It gave me the impression that customer concerns were not a priority. The lack of communication caused unnecessary inconvenience and forced me to change my plans. What disappointed me most was that no one offered even a simple apology. A sincere apology would have made a significant difference, but unfortunately it felt as though no one really cared about the inconvenience caused.