Torel Private Collection

ארוחת הבוקר היתה מושקעת ומיוחדת. היתה אפשרות לבקשות מיוחדות והצוות עשה עבודה נהדרת. גם צוות הקבלה היה מעולה ועשה מעל ומעבר כדי שהביקור שלנו יהיה מושלם. החדר שלנו היה גדול עם מרפסת גדולה ונוף משגע!!!

לא היו כמעט שטחים ציבוריים. יש מרפסת משגעת אבל אם קצת קר אז לא נעים לשבת שם ואין כל כך אלטרנטיבה. ביום השני שלנו החדרניות לא נכנסו לנקות בכלל. אמרו לנו שיש להם בעיה עם כח אדם. לא מתאים. לאחר מכן הגיעו לנקות (לקראת ערב) אבל היה ברור שעשו עבודה מאוד שטחית ומהירה רק כדי לצאת ידי חובה. במלון כזה הייתי מצפה ליותר. המיטה היתה רכה מדי בשבילנו.

Grande chambre, literie très confortable, emplacement bureau et dressing , petit salon, top.

Personnel gentil mais trop obséquieux. Petit déjeuner très lent, servi à table, genre dégustation… too much

The breakfast was extremely disappointing: A set menu is fine, great even, provided it changes enough. However, we were served poached eggs (always with hollandaise and a tiny bit of other toppings) 4 times in 4 days. The „selection of meats, cheeses and desserts” with four pieces of the same ham, two pieces of the same cheese and some mass produced mini croissants remained the very same every day. The flavor of the yogurt (served daily, of course) as well. And the sad, dry melon and a tiny piece of orange every single day to top it off. The chef should have worked a lot harder to make the menu varied instead of expecting the guests to do the work and c.o.n.s.t.a.n.t.l.y ask for changes. We went to breakfast literally just to see what happens, and then ate in town. The service and approach overall was definitely different than what we have experienced so far, and I didn’t feel like our stay was going as smoothly as in other hotels at similar price point. In Torel Private Collection, too often there was something we had to communicate and weren’t overly satisfied with the result: 1. The drain in our Imperial Suite was horrendously clogged, nobody ever checked if it was remedied, which it was not –> we would have to complain about it again. After our first and only complaint we were told „our maintenance team just did, but we’ll do it again”, which was suspicious and we decided not to discuss their maintenance process or do their work for them. Did they let us book the suite fully knowing the drain is not 100%? Why were we told when the maintenance team cleaned the drain? The only acceptable solution would have been: Unclogg –> ask if the bathroom works as it should –> is it not? Move your guests to a different room that works properly. 2. An odd „misunderstanding” regarding a minor issue that would never have happened had the staff been doing their job.

Personal , extremely helpful staff , lovely rooms and river view , exceptional breakfast