las camas. el personal

el.wifi iba muy mal

Location / staff

Upkeep of the facility

Decent

Need to improve on the reception area and size

Their beds were clean and comfy and pillows were fluffy. Retaurant staff were very friendly and helpful.

The room lack basic amenities like microwave. They do not have complimentary bottled water and I think they forgot to put the free coffee pods. They replenished it on the last day and were there for a total of 3 nights. The pool was dirty. I could see clumps of dirt at the bottom of the pool. The room floor feels dirty.

Breakfast was OK.

We found out after we booked non refundable booking that the facilities were all under repair and not available. These were the main reason we chose this booking. We called booking and the hotel but both told us sorry, nonrefundable. Upon arrival, the desk staff were unfriendly and not overly helpful, we got stuck in the elevator, as there was renovations happening and dirt and grit in the door tracks didn't allow it to open when we got to our floor. The door to our room wouldn't open, so had to run down the stairs to request new keys, and again staff were not friendly and repeatedly asked us if we did it right. On entering, the door lock did not line up right and we couldn't use the manual lock, and then the sliding door to the bathroom was stuck and had to call the front desk again to have maintenance come up and open the sliding door and rescue us. Overall, anything that could go wrong, did....and unfortunately the staff didn't make things easier.

Hotel staff was very friendly and eager to help with any issues. Currently finishing off renovations so not all rooms currently available but high executive floors are newly updated and quiet.

Had some issues with reservation modifications done over Booking.com but eventually everything sorted properly. Hotel food options not great but many local restaurants within walking distance.

Very clean

Housekeeping coming into my room while I'm sleeping. Construction going on in the morning while sleeping...