Hotel Universel

Had a great time front desk, put us on the first floor were seniors thanks again

Not much

Fantastic Stay in Quebec City! We had an amazing experience here and highly recommend it. Here is what we loved most: Outstanding Staff: Extremely helpful, efficient, courteous, and supportive. Great Rooms: Very neat, tidy, and clean. Perfect Location: Super close to bus stands for effortless travel into Old Quebec. Wonderful Perks: They provided us with the 3-day free tourist bus passes, which was an incredible bonus.

Everything was above our expectations

There was only the pool available.

There was only the pool available.

Excellent location with lots of restaurants around.

It is so loud in that hotel. My room was on the second floor which was attached to the pool. So between the people constantly walking through or the birds chirping, not a very restful stay. The second night there was a wedding party downstairs that was disrespectfully loud, the music was making the walls shake and the bed vibrate. I understand the hotels desire to make a profit, but if the pool closes at 10 so should the rest of the noise in the hotel??? I complained to the girl at the desk who was incredibly helpful and got me a new room, but I did not catch her name.