Sheraton Ottawa Hotel

Posizione perfetta per girare Ottawa che comunque è una città piccolina e si può girare tutto a piedi. Hotel letteralmente a 6 minuti massimo dai principali punti di attrazione del centro. Camera molto ampia e spaziosa. Bagno grande e pulito, letto comodo. Ottimo il servizio valet con parcheggio accanto all hotel e servizio di riconsegna veloce ed efficiente. Personale gentile

Colazione non inclusa nel mio soggiorno ma sono comunque scesa a prendere un cappuccino e ho visto la situazione che rispecchia le descrizioni di altri utenti: sala piccola e colazione alla carta con solo un povero cameriere che gestiva tutto da solo e ovviamente correva da tutte le parti. Ho aspettato almeno 10 minuti per il mio cappuccino senza considerare che ho chiesto latte di soia o qualsiasi altro latte non vaccino e mi è stata data una tazza di caffè americano e un brick di latte di soia. La cosa che mi ha infastidito in camera invece è la poca illuminazione e l assenza di doccino nella vasca...ci si bagna la testa anche se non si volessero necessariamente lavare i capelli e nessuna cuffia da doccia tra le amenities.

Tutto.

Mancava l’aria condizionata nella hall e nella sala colazione

The room was excellent, with a comfortable bed and a powerful air conditioning system that kept the room cool throughout the stay. The TV was modern and included access to Netflix, which was a nice touch. The elevators were also very fast, making it easy to move around the hotel. In addition, the front desk agent Mary who checked us in was professional, courteous, and welcoming.

There were a few disappointments. Unlike other Sheraton properties I have stayed at in different countries, the level of service felt limited. When we arrived late at night, there was no staff available to assist with our luggage. The only option provided was a luggage trolley for self-service. The same situation occurred at check-out, as there was no assistance available to help move our luggage to the car. The room lighting was also quite dim and relied heavily on table and floor lamps rather than stronger ceiling lighting. Another downside was the lack of basic amenities such as toothbrushes, shaving kits, and slippers. Additionally, housekeeping required notifying the front desk in advance to have the room cleaned.

Comfortable bed Clean

The concierge told me at the lobby upon checking in that we will have an adjoining room. We went up and it was a mistake according to the concierge. When the key was given to us we were told it was adjoining, did they not know with the room number it is not? There is a discrepancy or misrepresentation that happened. Why the real truth not given to us in the lobby is still beyond me.