Airport transfers, close to Costco, light rail to the city

When I entered room 318, there was an ice machine on the right side of the door. It was making noise all night long. I hope it can be moved to the safety ladder in front.

Modern, comfortable and clean room. Great having a guest laundry facility. Hotel clean and good facilities.

The receptionist that checked us in lacked empathy and quite frankly was unhelpful and lacked any customer service skills. We arrived early and was met by a lady called Ivy, she basically said we were early, couldn’t check in and told us to sit and wait. I was travelling with my elderly disabled Mum, there was no mention of facilities available to us while we wait for example water, tea and coffee, where the toilets were located, wifi code etc. 6 groups of people came in and were checked in while we sat and waited so rooms were available and we were totally ignored. After nearly 2 hours of waiting I went to Ivy and asked why we were still waiting as they were checking people in and she mentioned the fact that we had to wait due to our request for a room near the lift, I said why had this not been mentioned earlier as we would happily scrap that request to get a room. Our original room should of been 311 and we were finally given a room which was 312 one step further away from the lift than room 311, laughable really. I did ask Ivy could I speak to a manager and she said no as she was the manager which shocked me. If she is a manager the Holiday Inn Express really need to invest in some customer service training for their staff. The hotel is great but due to the shocking customer service I would never stay here again and would not recommend it.

Breakfast excellent!

Location, service , well maintained

Location, shuttle service

Nice clean room, friendly staff and a good location.

The breakfast area was quite small so, difficult to find a table.

Goede bedden, propere kamer en lekker ontbijt

De ligging was iets minder door het lawaai van de vliegtuigen en costco aan de overkant maar daar waren we op voorbereid met oordopjes.

Location!

Needs more varied food options close by and a shuttle to the Cruise Ports would make it near perfect.

Surprised at how excellent everything was! Super comfortable, modern, quality bedding, even breakfast was pretty good. Staff were all helpful and friendly

nothing

beds are very comfortable!! Hotel is extremely clean as well!

nothing

The comfort of the room, breakfast included & easy transport links.

Room could have been cleaner and why provide tea bags but not a kettle, but only a coffee pod type machine.

The staff were wonderful. We arrived very early after a long flight from Australia and the staff gave us a room asap after cleaning. We were offered breakfast which was excellent. Lots of variety and healthy choices. Rooms are well appointed and the bed is very comfortable. Perfect for the price Great to have the shuttle bus too

All good

The fact that I could recover from my jet lag.

Too soft matrazze and noise during the night. Overpriced, expensive and bad Service. I would rate this hotel  as 2 star. For these prices I can stay in 5-star hotels in Thailand!

To rest after a long journey.

Overpriced. Bed too soft. Breakfast buffet already mostly emptied by 9.00 am. Hotel ATM did not work. Unfriendly receptionist. No restaurant in hotel or in short walking distance.

Breakfast was fabulous. One of the best. Great staff. Very comfortable. For the area, price was good, but it was expensive

N/a, although price was expensive.

NA

The room key fob

The hotel is serving excellent breakfast. The airport is close to the hotel and the shuttle bus service is very good. The room is very clean and specious. The staff is very helpful. My Special thanks to Cindy at the front desk who helps me a lot to reschedule the Victoria tour and the Whistler tour.

The only thing I don't like is that there is no restaurant close by.

Sight

Noise

Free airport shuttle,and breakfast. And there is a sky train station nearby.

Friendly staff, clean rooms and great breakfast with free shuttle service from and to the airport

None

No restaurants or cafes nesrby

Nice layout room

Noise level

Comfortable bed, big TV, modern bathroom that worked, great hot breakfast bar.

nothing